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Avaya Analytics

Release 3.6

Avaya Analytics (Oceanalytics) Release 3.6 was made generally available in April 2019; Feature Pack 1 (Release 3.6.1) was issued in July 2019. Service Pack 1 (Release 3.6.1.1) was issued in August 2019. This is NOT the latest release of Avaya Analytics. The latest release is recommended for new development.

New in the Release 3.6.1.1

Avaya Analytics (Oceanalytics) 3.6.1.1 introduced support for traditional Chinese localization in both Historical and Real Time reporting.

For more information about the new feature in this release, see the Release Notes available for download under the Downloads tab.

New in the Release 3.6.1

Avaya Analytics (Oceanalytics) 3.6.1 introduced the following new and enhanced features:

  • New reporting for email forwards
  • Agent login / logout reporting added
  • Updated naming on Agent by Aux Code producer report for consistency with Avaya Workspaces
  • New drill down added for Contact Id on an Engagement Summary report
  • Updated Agent Segment End Timestamp and Agent Segment Customer Contact End TimeStamp to include/exclude respectively the ACW time

For more information about the new features in this release, see the Release Notes available for download under the Downloads tab.

New in the Release 3.6

Avaya Analytics (Oceanalytics) 3.6 introduced the following new and enhanced features:

  • New Consult Transfer To Service Measures enables supervisors to separately analyze statistics and report on engagements when an agent consults a service or another agent during call.
  • Supervisor defer email reporting enables a supervisor to view, retrieve, and transfer (to service) or complete a deferred interaction.
  • Filtering on routing service groups provides supervisors with visibility to only the metrics associated with a Routing Services in a Routing Service group.
  • New Abandoned Measures provides ability to view Abandoned from Queue and Abandoned from Alerting separately by Routing Service.
  • Various deployment simplifications including new automated scripts for updating the application.properties, automated component scripts that deploy install_analytics_service, retention of existing OBIEE customer users and security settings, and preservation of OSA properties during upgrade.
  • CPU Footprint Reduction for CPU and Memory reductions across all Analytics deployment types.
  • InACW Measure delivers instantaneous measure for Routing Service.

For more information about the new features in this release, see the Release Notes available for download under the Downloads tab.

Release Information

Developer Documentation

Development Tools & Resources

Release Summary

Release Status

Generally Available