AE Services Tutorial: An Introduction to the Avaya JTAPI SDK

Latest Release: 10.2 (Dec 2023)

About This Tutorial

This tutorial outlines the basic steps required to develop telecommunication applications using Avaya Java Telephony API (JTAPI) SDK.

Intended Audience

This basic-level tutorial is intended for developers who have a working knowledge of telecommunications applications and java.

Upon completion of this tutorial, the reader should be able to:

  • Implement steps for the initialization of a JTAPI Application
  • Implement the step for the shutdown of a JTAPI Application


This tutorial assumes the reader has a working understanding of telecommunication concepts (Calls, extensions) and Java.

For a complete understanding of the Avaya JTAPI SDK, see refer to Avaya Computer Telephony 1.3 Java Telephony API (JTAPI) for Avaya MultiVantageĀ® Programmer's Reference, October 2003, Issue 1.

For a complete understanding of the Avaya JTAPI libraries, refer to the JTAPI documentation. Refer the package summary for the package com.avaya.jtapi.tsapi in the JTAPI Programmer's Reference at the following page:


Tutorial Download

Additional Resources