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Telephony Services API (TSAPI)

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Release 6.2

Avaya Aura® Application Enablement Services (AE Services) Release 6.2 was made generally available in July 2012. This is NOT the latest AE Services release; the latest release is recommended for new development.

New In This Release

AE Services release 6.2 includes the following new and enhanced features:

TSAPI Service

AE Services Release 6.2 provides the following enhancements to support private data version 10 for TSAPI clients:

  • adds private data (the agent work mode) to the CSTA Logged On event
  • adds two new escape sequences:
    • attV10ConsultationCall()
    • attV10QueryStationStatus()
  • provides additional support for the consult mode reported in private data
  • provides the agent work mode of the agent logging in
    • Auxiliary Work Mode
    • After Call Work Mode
    • Auto In Mode
    • Manual In Mode

For more detailed information about what's new in the release, plus fixes to the services, see:

Compatibility Information

Compatibility with AE Services Release 5.2 and 6.1 Applications

All TSAPI applications created with the AE Services Release 5.2.x or 6.1.x SDKs and client libraries will work seamlessly on AE Services Release 6.2 without the need to recompile code and without the need to replace any third-party library components.

Note: The Avaya Aura AE Services Release 6.2 TSAPI SDK is not available for download. DevConnect members can order the TSAPI SDK via the Procurement option.