AE Services 10.1.2 includes the following new and enhanced features:
- Real-Time Agent Event license type called Advance Agents, enabling third-party CTI applications to receive
real-time updates for Ready, Not Ready, and Work Not Ready agent events. This new SDK and applicable Advance Agents licenses
must be purchased from Avaya.
- Introduction of the Web Telephony Interface service offering existing AE Services CTI interfaces as REST APIs,
enabling cloud services and on-premises CTI applications to access CTI capabilities through these REST APIs
to meet specific business requirements. The first set of APIs enables customers that use older Telephony Web Services (TWS)
APIs to transition to REST APIs before TWS reaches end of support.
- Support for Geo Redundant High Availability (GRHA) Virtual IP (VIP) configuration on the Azure platform.
- System Manager Solution Deployment Manager and Solution Deployment Manager Client support the deployment and upgrade
of an application using the OVA with the SHA256 hash algorithm.
Compatibility with earlier AE Services release
Developers are advised to utilize the SDK version that corresponds to the deployed Avaya Aura release
to address enhancements, features and changes in Avaya Aura and/or the developer solution.
Note: AE Services 6.1, 6.2, 6.3 and 7.0 DMCC applications must specify the
appropriate protocol version. If a protocol version is not specified, the application may receive
unexpected XML messages with added elements and/or receive new XML messages.