Products Products
Support & Forums Support & Forums
Compliance Testing Compliance Testing
Labs & Sandboxes Labs & Sandboxes
Program Program
Co-Marketing Co-Marketing
Avaya Experience Platform Avaya Enterprise Cloud Avaya Client SDK Avaya Aura Platform See All Products Find Developer Resources

Avaya Experience Platform

Digital Chat SDK Digital Messaging SDK Workspaces Widget Framework Administration - User Management API Inventory and Group API Asynchronous Queue Metrics API Historical Reports API Journey API Realtime Analytics API SIP Trunk

Avaya Enterprise Cloud

Telephony Services API (TSAPI) SIPREC API Call Details Recording API

Avaya Client SDK

Overview Programming Docs Developer Downloads Licensing Support & Testing

Avaya Aura Platform

Application Enablement Services Communication Manager Presence Services Snap-in Session Manager System Manager Session Border Controller for Enterprise
About Devconnect Support Submit Support Tickets Support Forums Other Support Options

About DevConnect Support

Support Options Support FAQ Supported Platforms and Interfaces

Submit Support Tickets

Procured System Support
For procurement issues or questions Remote Lab Support
For issues and questions related to DevConnect remote labs Membership & Program Support
For membership and program benefits questions General Support
For general issues not covered by the other support tickets

Support Forums

Client SDK AEServices DMCC APIs AEServices JTAPI AEServices Web Services Avaya Workspaces Avaya Experience Platform Orchestration Designer All Forums

Other Support Options

Product Support Notifications Non-DevConnect Support Resources

Compliance Testing

About Compliance Testing Compliance Tested Solutions

About Compliance Testing

Compliance Testing Overview Avaya Interfaces Eligible For Testing Compliance Testing FAQ Compliance Testing Guide(s) (PDF)

Compliance Tested Solutions

DevConnect Marketplace Search Applications Notes

Labs & Sandboxes

Remote Labs Procurement Benefits

Remote Labs

Remote Labs Overview Avaya Aura Session Manager Avaya Aura AE Services & Communication Manager Self Services (Experience Portal) Avaya Proactive Outreach Manager Avaya Contact Center Elite

Procurement Benefits

About DevConnect Procurement Access/View Procurement Catalog Procurement FAQs DevConnect Procured System Support

Program

Program Overview Program Benefits Membership Options

Program Overview

DevConnect Membership Levels DevConnect Program Guide (PDF) DevConnect Program FAQs

Program Benefits

Membership Benefits DevConnect Procurement Co-marketing

Membership Options

Manage My Portfolio/Solutions Manage My Profile

Co-Marketing

Co-Marketing Benefits Relationship Benefits

Co-Marketing Benefits

Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program

Relationship Benefits

Social Media 8-and-Out Podcasts Sponsorships Advertising

Avaya Aura Application Enablement Services

Latest Release: 10.1.2 (February 2023)

Release 8.1.3

Avaya Aura Application Enablement Services (AE Services) Release 8.1.3 was made generally available in October 2020 as part of Avaya Aura Platform Release 8.1.3. Service Pack 6 (Release 8.1.3.6) was issued in October 2022. This is NOT the latest AE Services release; the latest release is recommended for new development.

NOTE: An issue has been discovered in the Avaya Aura AE Services 8.1.3.0 - 8.1.3.2 releases where one may encounter intermittent and nondeterministic dropping of the connection between the TSAPI Client and AE Services server, fully described in PSN020531u.

This issue only impacts the TSAPI Linux 64-bit Client and SDK, and is resolved in Avaya Aura AE Services 8.1.3.3.

Important The following end of sale and end of support dates have been announced:
  • End of sale: December 13, 2021
  • End of support: March 6, 2023
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Aura Application Enablement Services.
IMPORTANT NOTICE AE Services 10.1 TSAPI and CVLAN Linux Clients and SDKs will only be supported on RHEL 8. AE Services 10.1 TSAPI and CVLAN Windows Clients and SDKs will continue to be supported on existing versions of Windows 32 and 64 bit OS. For more information, read the Product Support Notice.
Overview Downloads

New in Release 8.1.3

AE Services 8.1.3 includes the following new and enhanced features:

  • Support for TSAPI 64-bit client for Windows and SDK
  • Third-party call control support for service observe
  • Support for changing the default password for single user mode login

Compatibility Information

Compatibility with earlier AE Services release

Developers are advised to utilize the SDK version that corresponds to the deployed Avaya Aura release to address enhancements, features and changes in Avaya Aura and/or the developer solution. Develeopers utilizing 64-bit TSAPI interface MUST use release 8.1.3. Should any questions or issues arise, use the option to request application development support.

Note: AE Services 6.1, 6.2, 6.3 and 7.0 DMCC applications must specify the appropriate protocol version. If a protocol version is not specified, the application may receive unexpected XML messages with added elements and/or receive new XML messages.

Release history

Generally Available

End of Support Mar 2023 (view notice)

End of Support Dec 2020 (view notice)

End of Support Jul 2019 (view notice)

End of Support Earlier Releases (view notice)

Release and Product Information Product Documentation Server Downloads MIB Files OpenJDK DMCC APIs Web Services JTAPI TSAPI CVLAN API

Release Information

Product Overview

SPECIAL NOTE:Avaya Aura Application Enablement Services (AE Services) software is no longer downloadable from this page. DevConnect Technology Partners and Testing-enabled Members may purchase the needed Communication Manager and AE Services lab systems to be used for development purposes as a DevConnect Procurement package. Non-members should contact an authorized Avaya reseller or their Avaya Account Executive to obtain the necessary software and licenses.

DMCC Java SDK and Documentation

Important Note: The HOTFIX download below includes two files (one jar and one xml). ALL developers should use these files to replace the equivalent files presented in the SDK when building, testing and deploying an application using the 8.1.3 version of the DMCC Java SDK to correct an error that impacts Call Control monitor when used with any AES release earlier than 8.1.3.

DMCC XML SDK and Documentation

DMCC .Net SDK and Documentation

Selective Listening Hold/Multiple Registration Service

Important Note:This white paper provides guidance for application developers that use the Selective Listening Hold (SLH) service and/or Multiple Registration (MR) to utilize call media information from one or more parties in a call.

Media Stack Documentation

Important Note:This is a sample implementation of a client media stack designed to demonstrate the RTP processing capabilities of the DMCC SDK. Click here for important information about using the Media Stack in production environments.

Additional Resources

The DMCC APIs rely on the TSAPI service for Call Control, Logical Device, Snapshot and Routing services. The TSAPI Programmers Reference provides information that DMCC developers will find useful, such as details of parameters, error codes and limitations, as well as descriptions of how CTI applications may interact with other Communication Manager features:

Web Services - System Management Service SDKs

Web Services - Telephony Services SDKs

Note: Effective with Avaya Aura AE Services release 8.1.3.2, the Telephony Web Service SDK is discontinued. Release 8.1.3.2 and above will continue to support applications developed using prior Telephony Web Service SDKs (8.1.3 and older).

Developer Documentation

JTAPI SDKs and Clients

JTAPI Developer Documentation

Additional Resources

The JTAPI API uses TSAPI to communicate with the AE Services. Therefore, JTAPI developers will find useful information in the TSAPI Programmers Reference. This includes details of parameters, error codes and limitations as well as descriptions of how CTI applications may interact with other Communication Manager features:

TSAPI SDK and Clients

Note: The full Avaya Aura AE Services TSAPI SDK for use with AE Services is not available for download. DevConnect members can order the TSAPI SDK via the Procurement option.

TSAPI Developer Documentation

Note: CallVisor LAN (CVLAN) is a legacy AE Services interface. CVLAN Client downloads are available via the portal for the purpose of maintaining existing applications only. CVLAN should not be used for new application development nor new customer deployment. DevConnect does not provide support nor compliance testing for any CVLAN-based solution and any technical support for an existing third-party CVLAN solution must be obtained via a formal customer SR.