The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) .NET API to create a web-based soft phone that can manipulate call attached data.
In a contact center, it is often desirable to associate a piece of data with a specific call. This means that if, for example, information is collected by an automated system or an agent, it is available with the call wherever it is routed.
Soft Phone Attached Data uses a .NET framework software development toolkit, provided by Avaya, which communicates with the CCT server. The application showcases basic generic CTI concepts as implemented by CCT and, in particular, highlights the attached data mechanisms available in the CCT .NET SDK.