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Avaya Aura® Contact Center Manager Administration Open Interfaces

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Educational Resources

The educational resources listed below are designed to help with your development projects and provide insight into the platform.

Sample Applications

Agent Provisioning Web Services
The sample application invokes Web services on the Avaya Aura Contact Center Manager Administration (CCMA) server in order to change call center agent profiles.
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Contact Center Multimedia Web Service Client
The Contact Center Manager Administration (CCMA) Open Interface incorporates SOAP- and REST-based web service interfaces that allow external client applications to add agents and supervisors with basic characteristics, and to retrieve certain details about existing agents, supervisors and skillsets.
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