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Contact Center Multimedia Open Interfaces

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Educational Resources

The educational resources listed below are designed to help with your development projects and provide insight into the CCMM Open Interfaces provided by Avaya Aura® Contact Center and Avaya Contact Center Select.

Sample Applications

Add Contact to Outbound Campaign
The Add Contact to Outbound Campaign sample application uses the Contact Center Multimedia (CCMM) Outbound Open Interface to communicate with a CCMM server. The Open Interface allows SOAP-over-HTTP based communications between third-party applications and CCMM.
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