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Contact Center Multimedia Open Interfaces

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Releases

This topic comprises information and downloads specifically for the Contact Center Multimedia (CCMM) Open Interfaces. For generic Avaya Aura Contact Center (AACC) release information and resources for other interfaces, see the main product Releases topic. For generic Avaya Contact Center Select (ACCS) release information and resources for other interfaces, see its main product Releases topic.

AACC and ACCS Release 7.0

The CCMM Agent Web service SDK was updated and reissued with AACC Release 7.0. The Agent Web Services API now includes methods for sending message body in HTML or text format.

The CCMM Outbound Web service SDK was reissued with updated documentation.

AACC Release 6.4

The Open Interfaces CCMM Agent Web service SDK was not updated for this release. The AACC Release 6.0 issue should continue to be used with AACC Release 6.4.

The Open Interfaces CCMM Outbound Web service SDK was not updated for this release. The AACC Release 6.1 issue should continue to be used with AACC 6.4.

AACC Release 6.3

The Open Interfaces CCMM Agent Web service SDK was not updated for this release. The Release 6.0 issue should continue to be used with this release.

The Open Interfaces CCMM Outbound Web service SDK was not updated for this release. The Release 6.1 issue should continue to be used with this release.

AACC Release 6.2

The Open Interfaces CCMM Agent Web service SDK was not updated for this release. The Release 6.0 issue should continue to be used with this release.

The Open Interfaces CCMM Outbound Web service SDK was not updated for this release. The Release 6.1 issue should continue to be used with this release.

AACC Release 6.1

The Open Interfaces CCMM Agent Web service SDK was not updated for this release. The Release 6.0 issue should continue to be used with this release.

The Open Interfaces CCMM Outbound Web service SDK was updated and reissued with his release. Select the SDK from the Downloads tab.

AACC Release 6.0

The CCMM Agent and Outbound Web services SDKs were originally issued with this release. Select these SDKs from the Downloads tab.

Release 7.0

Release 6.4

Release 6.3

Release 6.2

Release 6.1

Release 6.0