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Contact Center Multimedia Web Communications Web Services

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The Web Communications Web services provide an open interface to the Avaya Aura Contact Center or Avaya Contact Center Select Multimedia (CCMM) database. The Web service architecture provides a platform independent interface that can be accessed from Microsoft .NET and Java applications. The interface allows integration of customer Web sites and third-party applications with the CCMM system.

The Web Communications services provide a range of methods that allow client applications to:

  • Create new customers
  • Log in, and subsequently log out, customers and administrators
  • Create customer contacts
  • Update customer details
  • Read customer details
  • Read customers' contact histories
  • Read details of individual contacts
  • Create and maintain a Web Communications chat session

The methods used to access this functionality are provided by the following Web services:

  • CI Action Web Service
  • CI Address Web Service
  • CI Contact Web Service
  • CI Customer Web Service
  • CI CustomField Web Service
  • CI EmailAddress Web Service
  • CI PhoneNumber Web Service
  • CI Skillset Web Service
  • CI Utility Web Service
  • CI WebComms Web Service

Separate PHP- and JSP-based editions of the reference implementation SDK are available for download from the DevConnect portal.