The Web Communications Web services provide an open interface to the Avaya Aura Contact Center or Avaya Contact Center Select Multimedia (CCMM) database. The Web service architecture provides a platform independent interface that can be accessed from Microsoft .NET and Java applications. The interface allows integration of customer Web sites and third-party applications with the CCMM system.

The Web Communications services provide a range of methods that allow client applications to:

• Create new customers
• Log in, and subsequently log out, customers and administrators
• Create customer contacts
• Update customer details
• Read customer details
• Read customers' contact histories
• Read details of individual contacts
• Create and maintain a Web Communications chat session

The methods used to access this functionality are provided by the following Web services:

• CI Action Web Service
• CI Address Web Service
• CI Contact Web Service
• CI Customer Web Service
• CI CustomField Web Service
• CI EmailAddress Web Service
• CI PhoneNumber Web Service
• CI Skillset Web Service
• CI Utility Web Service
• CI WebComms Web Service

Separate PHP- and JSP-based editions of the reference implementation SDK are available for download from the DevConnect portal.