Contact Center Multimedia Web Communications Web Services

Latest Release: 7.1.1 (October 2020)

Overview

The Web Communications Web services provide an open interface to the Avaya Aura Contact Center or Avaya Contact Center Select Multimedia (CCMM) database. The Web service architecture provides a platform independent interface that can be accessed from Microsoft .NET and Java applications. The interface allows integration of customer Web sites and third-party applications with the CCMM system.

The Web Communications services provide a range of methods that allow client applications to:

  • Create new customers
  • Log in, and subsequently log out, customers and administrators
  • Create customer contacts
  • Update customer details
  • Read customer details
  • Read customers' contact histories
  • Read details of individual contacts
  • Create and maintain a Web Communications chat session

The methods used to access this functionality are provided by the following Web services:

  • CI Action Web Service
  • CI Address Web Service
  • CI Contact Web Service
  • CI Customer Web Service
  • CI CustomField Web Service
  • CI EmailAddress Web Service
  • CI PhoneNumber Web Service
  • CI Skillset Web Service
  • CI Utility Web Service
  • CI WebComms Web Service

Separate PHP- and JSP-based editions of the reference implementation SDK are available for download from the DevConnect portal.