- Overview
- Interfaces
-
Educational Resources
-
Sample Applications & Tutorials
- Add Contact to Outbound Campaign
- Agent Provisioning Web Services
- Back-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Back-end Avaya Aura Experience Portal using Context Creation
- CCMA Web Services Client
- Customizing the Multimedia Web Chat Reference Implementation
- Export Contacts to OpenQ
- Front-end Avaya Aura Experience Portal and AACC Web Service Open Interfaces Solution
- Front-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Soft Phone Attached Data
- Training Course
-
Sample Applications & Tutorials
- Releases
- Development Tools & Configurations
- Support
- Compliance Testing
Overview
The Avaya Aura® Contact Center Manager Server (CCMS) provides two sets of Web services, know as Open Interfaces. These are the Open Networking SOA Web services and the Open Queue SOA Web services. This topic describes the CCMS Open Interfaces and their capabilities.
Open Networking Web Services
The Open Networking Open Interface is a SOA-modeled API that allows external applications to transfer calls between different nodes in a network.
This licensed Web service is hosted on the CCMS server and is an optional feature of a Contact Center installation. The Open Interface requires that UNE be enabled on the CCMS. The service can be optionally configured for secure access using SSL.
Customers authenticate themselves with the Web service using a default user and a configurable password. Once authenticated applications have the ability to:
- Reserve a landing pad and associate data with the call to be transferred.
- Cancel a landing pad on completion of contact transfer.
Open Queue SOA Web Services
The Open Queue Open Interface is a SOA-modeled API that allows external applications to queue third-party contact types into the Contact Center to be routed to skilled, idle agents.
This licensed service is hosted on the CCMS server and is an optional feature of a Contact Center installation. The Open Interface can be optionally configured for secure access using SSL.
Customers authenticate themselves with the Web service using a default user and a configurable password. Once authenticated, applications have the ability to:
- Create an Open Queue contact with intrinsic data.
- Query Open Queue contacts created.
- Drop Open Queue contacts created.
- Listen for the status of a Contact Center Multimedia provider.