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Contact Center Manager Server Programming APIs

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Educational Resources

The educational resources listed below are designed to help with your development projects and provide insight into the CCMS Programming APIs provided by Avaya Aura® Contact Center and Avaya Contact Center Select.

Sample Applications

Export Contacts to OpenQ
The Export Contacts to OpenQ sample applications uses SOA Open Interfaces to communicate with Contact Center Manager Server (CCMS). The OpenQ Open Interface is a web service running on a CCMS server that allows SOAP-over-HTTP based communication between third-party applications and the Contact Center.
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