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Contact Center Manager Server Programming APIs

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Releases

This topic comprises information and downloads specifically for the Contact Center Manager Server Programming APIs. For generic Avaya Aura Contact Center (CC) release information and resources for other interfaces, see the main product Releases topic. For generic Avaya Contact Center Select (CCS) release information and resources for other interfaces, see its main product Releases topic.

CC and CCS Release 7.0

The CCMS Real-time Data, Real-time Statistics Multicast and Host Data Exchange SDKs were updated and reissued with each Feature Pack Release of Contact Center and Contact Center Select. The most recent Feature Pack Release is 7.0.3.

CC and CCS Release 6.4

The CCMS Real-time Data, Real-time Statistics Multicast and Host Data Exchange SDKs were updated and reissued with Contact Center Release 6.4 Service Pack 12 to support the After Call Work (ACW) functionality described in PSN004065u. The Real-time Data SDK was reissued in August 2014 (Contact Center Release 6.4, version 1.1) to include Unicode library updates.

CC Release 6.3

The CCMS Real-time Data (RTD) SDK was updated and reissued with Service Pack 10 to fix a capacity issue whereby when there were a very large number of skillsets assigned to an agent, and data compression was enabled, the RTD client would crash. The SDK also includes the new RtdView application, which can be used to help developers diagnose problems when connecting RTD-enabled applications to the CCMS Server. RtdView includes full logging support, including the ability to capture logging information to file in the same format as found on the CCMS Server. The application includes a simple RTD client for testing end-to-end RTD connections. The RTD SDK is backwards compatible for use with all Avaya Aura Contact Center 6.x releases.

The Real-time Statistics Multicast and Host Data Exchange Interface SDKs were not updated or reissued with this release.

CC Release 6.2

The Release 6.3 SP10 issue of the Real-time Data SDK should be used with this release. Real-time Statistic Multicast and Host Data Exchange Interface SDKs were not updated or reissued with this release.

CC Release 6.1

The Release 6.3 SP10 issue of the Real-time Data SDK should be used with this release. The Real-time Statistic Multicast and Host Data Exchange Interface SDKs were not updated or reissued with this release.

CC Release 6.0

The Release 6.3 SP10 issue of the Real-time Data SDK should be used with this release. The Real-time Statistic Multicast and Host Data Exchange Interface SDKs were originally issued with this release. Select these SDKs from the Downloads tab.

Release 7.0

Real-time Data (RTD) API

Real-time Statistics Multicast (RSM) Interface

Host Data Exchange (HDX) API

Release 6.4

Real-time Data (RTD) API

Real-time Statistics Multicast (RSM) Interface

Host Data Exchange (HDX) API

Release 6.3

Release 6.2

Release 6.1

Release 6.0