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Communication Control Toolkit Open Interfaces

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Releases

This topic comprises downloads specifically for the Communication Control Toolkit Open Interfaces. For generic Avaya Aura Contact Center release information and resources for other interfaces, see the main product Releases topic.

Release 7.0

The CCT SOAP- and REST-based Open Interfaces SDKs were updated and reissued with AACC Release 7.0, to include updated documentation.

Release 6.4

The CCT SOAP- and REST-based Open Interfaces SDKs were updated and reissued with Avaya Aura Contact Center Release 6.4. The REST SDK now includes a fully functional reference client. The SDKs now support the After Call Work (ACW) functionality described in PSN004065u.

Release 6.3

CCT SOAP-based Open Interfaces SDK: The SDK was updated and reissued for use with Avaya Aura Contact Center Release 6.3 Service Pack 10. New features include:

  • Improved support for High Availability configurations, facilitated by the use of a client TLS connection.
  • Updated and improved HTML-based documentation.
  • Three new tutorials covering Java and Microsoft development environments:
    1. Using CXF
    2. Web Service Subscriptions
    3. a. Registering For Specific Agent Events
      b. Create Contact Answer Hold Unhold
      c. Detect Incoming Calls and Retrieve Information

The CCT Open Interfaces REST SDK was updated and reissued with Avaya Aura Contact Center Release 6.3 Service Pack 10 to include a documentation note regarding the need for the browser used to support cross domain requests. The CCT REST SDK is backwards compatible for use with all Avaya Aura Contact Center 6.x releases.

Release 6.2

The CCT Open Interfaces SDKs were not updated or reissued for use with this release.

Release 6.1

The CCT Open Interfaces SDKs were not updated or reissued for use with this release.

Release 6.0

The CCT Open Interfaces SOAP- and REST-based SDKs were updated and reissued for this release.

Release 7.0

Release 6.4

Release 6.0. 6.1, 6.2 and 6.3