Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

?
sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now
^

Avaya Aura® Contact Center

See All Content
X

Overview (Continued)

The following Avaya Aura Contact Center components provide application programming interfaces that developers can use to integrate their contact center-based solutions. For inoformation about the APIs associated with each component, go to Interfaces.

Contact Center Manager Server (CCMS):
CCMS is the core contact center component that provides the intelligent routing capability for voice and multimedia contacts to route contacts to the most appropriated agent. A rich scripting language supports multifaceted call routing and treatment decisions based on combinations of real-time conditions.

Contact Center Manager Administration (CCMA):
CCMA is a browser-based, thin client that allows users to access management and administration tools on CCMS. CCMA uses Internet Explorer to connect to the contact center management tools, reports and real-time displays.

Contact Center Multimedia (CCMM):
CCMM is a Microsoft Windows 2000 client/server multimedia contact center application that blends underlying e-mail, Web and telephony communications capabilities provided by CCMS. CCMM is a modular, software-only solution that can be implemented in stages. The modules are E-mail Manager with Click-to-Call, Multimedia Manager and Web Communications Manager.

Communication Control Toolkit (CCT):
CCT provides interfaces that facilitate the development of third-party applications that leverage underlying contact control features provided by Avaya Aura Contact Center. CCT comprises:

  • CCT server: provides CTI middleware, and hosts the CCT Open Interfaces (SOA Web services).
  • CCT .Net SDK: provides a.Net-based API and developer tools.
  • Open Interfaces CCT SDK.
  • Open Interfaces CCT REST SDK.

Release News

Latest Release

Featured Resources

Important Notes

Product Support Notice
Important Note: The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT .NET SDK in release 6.4 and higher. For full details, see: Product Support Notice PSN004060

White Paper

Comparison of CCT .Net API and CCT Open Interfaces
(538 KB .pdf)
Read PDF

Fact Sheet

Avaya Aura Contact Center
(1.85 MB .pdf)
Read PDF