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Avaya Aura® Contact Center

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Release 6.0

Avaya Aura® Contact Center Release 6.0 was made generally available in July 2010; Service Pack 2 was issued in November 2010. This is NOT the latest Contact Center release; the latest release is recommended for new development.

New In This Release

Release 6.0 is the first release of Avaya Aura Contact Center. For information about the release,see the Overview and New in this Release guides, available under the Downloads - Release Information tab.

Release 6.0 is the first release of Avaya Aura Contact Center. For information about the release, see:

Contact Center Manager Server (CCMS) Open Interfaces

Contact Center Manager Administration (CCMA) Open Interfaces

The Open Interfaces CCMA Web Services SDK was not issued with Avaya Aura Contact Center Release 6.0. However, a new version of the SDK was issued with Avaya Aura Contact Center Release 6.1

Contact Center Multimedia (CCMM) Open Interfaces

The Avaya Aura Contact Center Open Interfaces CCMM Outbound Web Services SDK was not issued for Release 6.0. However, a new version of the SDK was issued with Avaya Aura Contact Center Release 6.1

Communication Control Toolkit (CCT) Open Interfaces

ODBC drivers are available from InterSystems Cache.