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FAQ: Avaya Aura Contact Center Manager Admin

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This topic provides answers to frequently asked questions about the Avaya Aura CCMA Open Interfaces Web service and SDK.

How do I generate Java proxies to develop Java Web services offline?

You do not need to generate proxies if your development environment is pointing to a 'live' Avaya Aura Contact Center.

How can I get a WSDL definition for the Web services?

http://<CCMA hostname>/WebServices/OpenInterfaces/soap.svc?wsdl

Why does a report template developed against an older version of Contact Center fail to run on the current AACC line-up?

A database change between NES Contact Center and AACC can cause this. On AACC 6.2 please install either SP5 patch 205.366 or SP6 patch DP 206.43 to resolve this problem.