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Avaya Aura® Contact Center

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Support Options

Technical Support

All DevConnect members are entitled to free Tier 1 and Tier 2 technical support for the following Avaya Aura Contact Center APIs:

  • All Open Interfaces (SOA Web services)
  • All CCT APIs
  • CCMM Web Communications Web services
  • Enterprise Web Chat APIs

For the above APIs, DevConnect Technology Partners and enhanced level Registered Members with an approved solution are entitled to Tier 3 and Tier 4 support hours as part of their membership benefits and can purchase additional support hours via the Procurement option.

DevConnect Technology Partners and enhanced level Registered Members can submit technical questions for the following Avaya Aura Contact Center APIs as part of their membership benefits:

  • CCMS RTD, RSM and HDX APIs
  • Meridian Link Services
Use the Technical Support option to request Avaya Aura Contact Center application development support.

Release News

Latest Release

Featured Resources

Important Notes

Product Support Notice
Important Note: The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT .NET SDK in release 6.4 and higher. For full details, see: Product Support Notice PSN004060

White Paper

Comparison of CCT .Net API and CCT Open Interfaces
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