See All Content
X
- Overview
- Interfaces
-
Educational Resources
-
Sample Applications & Tutorials
- Add Contact to Outbound Campaign
- Agent Provisioning Web Services
- Back-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Back-end Avaya Aura Experience Portal using Context Creation
- CCMA Web Services Client
- Customizing the Multimedia Web Chat Reference Implementation
- Export Contacts to OpenQ
- Front-end Avaya Aura Experience Portal and AACC Web Service Open Interfaces Solution
- Front-end Avaya Aura Experience Portal and SIP-enabled AACC Solution
- Soft Phone Attached Data
- Training Course
-
Sample Applications & Tutorials
- Releases
- Development Tools & Configurations
- Support
- Compliance Testing
Support Options
Technical Support
All DevConnect members are entitled to free Tier 1 and Tier 2 technical support for the following Avaya Aura Contact Center APIs:
- All Open Interfaces (SOA Web services)
- All CCT APIs
- CCMM Web Communications Web services
- Enterprise Web Chat APIs
For the above APIs, DevConnect Technology Partners and enhanced level Registered Members with an approved solution are entitled to Tier 3 and Tier 4 support hours as part of their membership benefits and can purchase additional support hours via the Procurement option.
DevConnect Technology Partners and enhanced level Registered Members can submit technical questions for the following Avaya Aura Contact Center APIs as part of their membership benefits:
- CCMS RTD, RSM and HDX APIs
- Meridian Link Services
Release News
Latest Release
7.1.0.2
(October 2019)
View Release
Featured Resources
Important Notes
Product Support Notice
Important Note: The Communication Control Toolkit (CCT) Lite and Graphical APIs have been removed from the CCT .NET SDK in release 6.4 and higher. For full details, see: Product Support Notice PSN004060
White Paper
Comparison of CCT .Net API and CCT Open Interfaces
Read PDF
Read PDF
