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Avaya Experience Portal

Latest Release: 8.1.2 (October 2022)

Release 8.1

Avaya Experience Portal Release 8.1 was made generally available in July 2021. Feature Pack 2 (Release 8.1.2) was issued in October 2022. This is the latest release of the Avaya Experience Portal and is recommended for new development.

Overview Downloads

What's new in this release

Release 8.1.2

Experience Portal Release 8.1.2 includes the following new and enhanced features:

  • Google CCAI Dialogflow enhancements including enhanced selection of Dialogflow v3 Projects and Agents, enhanced sample app for Voice, Mobile, Chat, and SMS with Google Dialogflow, and default Dialogflow VXML to use the StreamingAnalyzeContent method for events
  • Certificate enhancements include WebLM utilizing AEP Certificate Architecture
  • Updated logging from log4j to log4j2
  • Support for RHEL 8.4
  • Third-party software versions updated to latest release

Release 8.1.1

Experience Portal Release 8.1.1 includes the following new and enhanced features:

  • Support for licensing distribution to align with ASR model
  • VAD selection of local or remote VADs
  • Support for receiving and processing partial responses via streaming API
  • Support for Nuance Mix DLGaaS full native integration, providing access to Cloud AI-based automation for voice calls through Experience Portal
  • Enhanced vendor-specific speech license distribution to support skipping a zone that does not have any speech servers using that license
  • Support to enable/disable SSH service for EASG CLI login on Experience Portal running on ASP 130 R5
  • Support to modify LDAP Session configuration via webservice
  • Support for outbound performance enhancement with MPP to cache ccxml content
  • Support for default umask of 0027

Release 8.1

Experience Portal Release 8.1 includes the following new and enhanced features:

  • Change of brand name from Avaya Aura Experience Portal to Avaya Experience Portal
  • Out-of-the-box integrations with other Speech Vendors for ASR and TTS support
  • Supports AWS, Azure and Google Cloud platforms.
  • Multilanguage support via Dialogflow bot or EP application
  • IPv6 supported for primary EPM and MPP servers
  • Google Dialogflow enhancements related with licensing, alarming, reporting management
  • Support for Voice Activity Detector (VAD) Package
  • Pale Moon browser support
  • Enhanced FIPS support for Voice, SRTP, SMS, Email, LDAPS, AOD
  • Fully supports SELinux (Security Enhanced) Linux in enforcing mode
  • Configurable Enhanced Access Security Gateway (EASG) support for remote and onsite AEP for Avaya Services
  • Support Speech Usage Metering
  • On-demand and schedule reports now generate ".XLXS" output instead of ".XLS"
  • Supporting Speech Tools for troubleshooting & consulting
  • Security enhancements related with GDPR, TLS 1.2 only support
  • Enhanced Google CCAI Dialogflow Integration

Release history

Generally Available

End of Support Dec. 2021 (view notice)

End of Support Dec. 2013 (view notice)

End of Support - Earlier Releases (view notice)

Release and Overview Information Product Documentation Developer Resources

Release Information

Product Overview

The Experience Portal Documentation Library is a collection of information covering the following topics:

  • Release Notes
  • Avaya Experience Portal Documentation Library Release 8.1
  • Avaya Experience Portal Solutions Guide
  • Administering Avaya Experience Portal Release 8.1
  • Avaya Experience Portal Solutions Guide
  • Implementing Avaya Experience Portal on multiple servers
  • Deploying Avaya Experience Portal in an Avaya Customer Experience Virtualized Environment
  • Avaya Experience Portal Programmer's Reference
  • Avaya Experience Portal Overview and Specification
  • Upgrading to Experience Portal 8.1
  • Avaya Experience Portal Documentation Roadmap
  • Deploying Avaya Experience Portal Release 8.1 on Google Cloud Platform, Amazon Web Services, Microsoft Azure
  • White papers: Security White Paper, Call classification White Paper
  • Tips and Tricks for AAEP and POM
  • Various Fix Updates

The Documentation Libraries and additional documentation for Experience Portal Release 8.1 are available for download from Avaya Support.

Web Services

Find information such as programming and WSDL for the Application Logging, Application Interface, and Management Interface Web Services in the administration guide.

Speech Applications