Download your free edition of the eBook:
Download your free edition of the eBook:
Developing Exceptional Multi-Modal Customer Experiences was created in partnership with Internet.com, offering readers insight into the business case, technical concepts, development tools and best practices for Interactive Voice and Video Response (IVVR) solutions.
Written by independent industry experts and practitioners, this book offers practical insight into the benefits of introducing speech-based, automated customer interactions to your call center or enterprise environment.
IVVR solutions represent a "leap forward" in the means by which customer services is offered in an automated fashion, moving
companies from simply digit-based menu-structured navigation to fully automated, natural-language (and multi-lingual) customer
service options involving speech recognition, video content delivery and advanced telephony capabilities such as live-agent
transfer and routing.
The eBook covers five main topics concerning the development and delivery of Interactive Voice and Video Response (IVVR) solutions: