These educational resources are available to help you learn how to develop speech and call control applications that can be deployed on Avaya Orchestration Designer.

Avaya Learning offers a series of on-demand training courses for Avaya Orchestration Designer and POM developers, installers and others with a general interest. Learn more about the courses

Developing Exceptional Multi-Modal Customer Experiences

The eBook examines how businesses can take self service applications to a different level by adding speech and video capabilities to the equation, enabling Interactive Voice and Video Response(IVVR). Thanks to powerful development tools and standards like SMIL, VoiceXML, and CCXML, the creation of IVVR applications is easier than ever before. The eBook takes you on a tour of the development processes used to create such multi-modal customer experiences. Learn more and download the eBook

These presentations were originally created for Dialog Designer, but remain relevant for Orchestration Designer. Note that the CTI Connector is renamed the "AE Services Connector" in Orchestration Designer.

• CTI Connector - slides only (1.14 MB .ppsx)
• Avaya Interaction Center (IC) Connector - slides only (1.03 MB .ppsx)

DevConnect provides an extensive series of sample applications and tutorials that demonstrate the capabilities and use of Avaya Orchestration Designer for designing speech and multi-channel applications, and agent workflows. Learn more

These know-how articles were originally created for Dialog Designer, but remain relevant for Orchestration Designer:

• How to Enable Logging and Tracing for Dialog Designer Speech Applications (164 KB .pdf)
• How to Use Trace and Report Items in Dialog Designer Speech Applications (246 KB .pdf)
• How to Troubleshoot Dialog Designer Speech Application Errors (456 KB .pdf)
• How to Handle Exceptions in Dialog Designer Speech Applications Using Try-Catch Blocks (571 KB .pdf)