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Avaya Orchestration Designer Sample Application

Auto Attendant

About The Sample Application

The Auto Attendant sample application demonstrates CCXML based call control functionality and a VXML based call flow for interacting with the user. The application comprises of two components - AutoAttendantCC (CCXML) and AutoAttendantDialog (VXML):

This component (application) handles the incoming call and invokes the AutoAttendantDialog application to collect caller information and called party extension. Call control is transferred back to this application and a call is placed to the specified extension. The AutoAttendantDialog is again invoked to interact with the called party for accepting or rejecting the call. Based on the called party's response, this application either joins the two parties in the call or disconnects the called party.

This component interacts with the caller and passes back the collected information to the AutoAttendantCC application. Caller information is requested through playing prompts using Text-to-Speech and collected either using touch tone or speech driven menus. This application initially records the caller's information and collects the called party extension number. When the extension is dialed, the application plays the recorded information and the called party response is sent back to the AutoAttendantCC application.

Note: The sample application documentation was updated in January 2012 (issue 1.1) to indicate compatibility with Avaya Orchestration Designer Release 6.0 and Avaya Aura Experience Portal Release 6.0.

Target Avaya Platform

This sample application was originally developed and tested to run on the following Avaya platform:

  • Avaya Dialog Designer Release 4.1 or higher, with the Call Control eXtensible Markup Language (CCXML) plugin 4.1 or higher
  • Avaya Voice Portal Release 4.1 or higher

The sample application has subsequently been tested and validated on the following Avaya platform:

  • Avaya Orchestration Designer Release 6.0
  • Avaya Experience Portal Release 6.0

Sample Application Downloads