This tutorial describes how to configure and use common Dialog Designer (now known as Avaya Orchestration Designer) call flow elements, including sub-flows, phrases and phrasesets, and audio variables. It also explains how Orchestration Designer applications can be customized to report the location in the call flow where a caller disconnected, reporting this information through the Voice Portal (know known as Avaya Experience Portal) administrative GUI.
This intermediate level tutorial is intended for developers already familiar with the technical aspects of speech application design and development, and who wish to create more streamlined and well-structured call flows. A working knowledge of Orchestration Designer is required.
A basic understanding of Java programming and familiarity with Orchestration Designer to create application call flows is desirable. Access to Experience Portal administrative capabilities is required to completely implement capabilities for reporting caller hang-up location within the call flow.