- Overview
- Interfaces
-
Educational Resources
- DevConnect eBook: Developing Exceptional Multi-Modal Customer Experiences
-
Sample Applications & Tutorials
- Auto Attendant
- Call Flow Elements
- Call TAS
- Calling Card
- Click To Create Conference Sample Application
- Converse Step
- CTI Connector
- Deploying Speech and Call Control Applications
- Designing an MS SQL Database Connector
- Developing a Multilingual Speech Application
- Developing CCXML Applications
- Developing Telephony Web Service Applications
- IC Connector
- Insurance Services
- IVVR
- Outbound Call Blast
- Pizza Express
- SMS Web Service
- Stock Quote
- Telephony Web Service
- Using Nuance OpenSpeech DialogModules
- Using the Runtime API
- Using Web Services
- On-line Training Courses
- Releases
- Development Tools & Configurations
- Support
- Compliance Testing
CTI Connector
About The Sample Application
The CTI Connector, or "CTIapp", application demonstrates the functionality exposed by the different CTI items available in the Avaya Aura® Orchestration Designer Self Service module (formerly known as Avaya Dialog Designer). The documentation describes how to configure the AE Services Connector (formerly known as the CTI Connector), how to set up a CTI-link on Avaya Aura Communication Manager, and how to configure a TSAPI link on an Avaya Aura Application Enablement Services (AE Services) server.
Note: The sample application documentation was updated in January 2012 (issue 1.3) to indicate compatibility with Avaya Aura Orchestration Designer Release 6.0 and Avaya Aura Experience Portal Release 6.0.
Target Avaya Platform
This sample application was originally developed and tested to run on the following Avaya platform:
- Avaya Dialog Designer Release 4.1, or higher
- Avaya Voice Portal Release 4.1, or higher
- Interactive Response Release 3.0, or higher
The sample application has subsequently been tested and validated on the following Avaya platform:
- Avaya Aura Orchestration Designer Release 6.0
- Avaya Aura Experience Portal Release 6.0
Prerequisites
Runtime elements include Avaya Aura Communication Manager with associated media gateway and phones, and Avaya Aura Application Enablement Services.
