CTI Connector

About The Sample Application

The CTI Connector, or "CTIapp", application demonstrates the functionality exposed by the different CTI items available in the Avaya Orchestration Designer Self Service module (formerly known as Avaya Dialog Designer). The documentation describes how to configure the AE Services Connector (formerly known as the CTI Connector), how to set up a CTI-link on Avaya Aura Communication Manager, and how to configure a TSAPI link on an Avaya Aura Application Enablement Services (AE Services) server.

Note: The sample application documentation was updated in January 2012 (issue 1.3) to indicate compatibility with Avaya Orchestration Designer Release 6.0 and Avaya Experience Portal Release 6.0.

Target Avaya Platform

This sample application was originally developed and tested to run on the following Avaya platform:

• Avaya Dialog Designer Release 4.1, or higher
• Avaya Voice Portal Release 4.1, or higher
• Interactive Response Release 3.0, or higher

The sample application has subsequently been tested and validated on the following Avaya platform:

• Avaya Orchestration Designer Release 6.0
• Avaya Experience Portal Release 6.0

Prerequisites

Runtime elements include Avaya Aura Communication Manager with associated media gateway and phones, and Avaya Aura Application Enablement Services.

Sample Application Downloads