Avaya Orchestration Designer Tutorial

Latest Release: 8.1.2 (October 2022)

Developing Telephony Web Service Applications using AE Services

About The Tutorial

This is the second in a series of four tutorials on Dialog Designer (now known as Avaya Orchestration Designer) - see Related Tutorials below for links to other tutorials in the series.

This tutorial explains how to use the AE Services Telephony Web service in a Speech Application created using Orcheatration Designer. Via the Telephony Web service, Voice Portal (now known as Avaya Experience Portal)-based speech applications can perform basic 3rd-party call control operations.

The tutorial covers most of the features available in the Telephony Web service, as well demonstrating how to test these features. The setup required for testing is also described.

Intended Audience

This tutorial is intended for advanced communication developers. It is helpful to understand CSTA concepts and Avaya Aura Communication Manager feature knowledge, but is not required.

Upon completion of this tutorial, the reader should be able to:

  • Add and use a Web service in an Orchestration Designer-based speech application
  • Use AE Services Telephony Web services in a speech application.


This tutorial assumes that the reader already knows how to create simple speech applications using the Orchestration Designer, and is familiar with Java, telephony concepts, XML and Web services.

Tutorial Download