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Avaya Aura® Orchestration Designer Sample Application

IC Connector

About The Sample Application

The ICconnectorapp sample application demonstrates the functionality exposed by the different Interaction Center (IC) items available in Avaya Aura® Orchestration Designer. The documentation describes the call-flow, functionality and implementation of the ICconnectorapp application. The process of setting up an IC connector on the Orchestration Designer system and configuring different components on the Interaction Center server are discussed.

In particular, ICconnectorapp demonstrates the following:

  • Using the built-in IC connector.
  • Connecting to VOX, TS, Workflow and EDU server processes on Interaction Center.
  • Call-flow using the functionality exposed by Interaction Center items in Orchestration Designer.

Note: The sample application documentation was updated in April 2012 (issue 1.3) to indicate compatibility with Avaya Aura Orchestration Designer Release 6.0 and Avaya Aura Experience Portal Release 6.0.

Target Avaya Platform

This sample application was originally developed and tested to run on the following Avaya platform:

  • Avaya Voice Portal Release 5.0 or higher
  • Avaya Dialog Designer Release 5.0 or higher
  • Interactive Response Release 4.0 or higher

The sample application has subsequently been tested and validated on the following Avaya platform:

  • Avaya Aura Experience Portal 6.0
  • Avaya Aura Orchestration Designer Release 6.0
  • Interactive Response Release 4.0

Sample Application Downloads