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Avaya Aura® Orchestration Designer Educational Resources

Sample Applications & Tutorials Index

Sample Applications

Many of the sample applications listed on this page were originally created using Dialog Designer and have subsequently been verified using Orchestration Designer.

Auto Attendant

Uses Call Control XML (CCXML) and Voice XML (VXML) to demonstrate call handling capability in an auto attendant scenario on Avaya Aura Experience Portal.
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Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Aura Contact Center Solution

Demonstrates how to use Avaya Aura Experience Portal from within an Avaya Aura Contact Center script for the purpose of digit collection.
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Back-end Avaya Aura® Experience Portal and SIP-enabled Avaya Contact Center Select using Play and Collect

Demonstrates how to integrate a back-end Avaya Aura Experience Portal automated experience management system and Avaya Contact Center Select, using a Play and Collect sample application.
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Back-end Avaya Aura Experience Portal using Context Creation and SIP-enabled Avaya Aura Contact Center Solution

Demonstrates how to use Avaya Aura Experience Portal from within an Avaya Aura Contact Center script to gather contextual information about the caller and make this context available within Avaya Aura Contact Center.
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Back-end Avaya Aura Experience Portal and SIP-enabled Avaya Contact Center Select using Context Creation

Demonstrates how to retrieve context information from a back-end Avaya Aura Experience Portal automated experience management system and pass it to Avaya Contact Center Select.
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Call TAS

Demonstrates the steps involved in accessing a Transaction Assembly Script (TAS) application script from an Avaya Aura Orchestration Designer application and passing parameters between the two applications.
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Calling Card

Demonstrates the use of the basichttp event I/O processor feature to send and receive events between the CCXML component of the application and a servlet.
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ClickToCreateConference

Demonstrates how to create conference calls between selected extensions using the Application Interface Web Service (AppIntfWS) to launch call control applications hosted on Avaya Aura Experience Portal.
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Converse Step

Demonstrates using an Avaya Aura Orchestration Designer application to receive a set of digits from a "converse-on" vector step and pass back a set of digits to the vector step on a Avaya Aura® Communication Manager system.
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CTI Connector (formerly known as Dialog Designer CTI)

Demonstrates the functionality exposed by the different CTI items available in Avaya Aura Orchestration Designer, including setting up a CTI-link on Avaya Aura Communication Manager and configuring a TSAPI link on an Avaya Aura Application Enablement Services server.
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Front-end Avaya Aura Experience Portal and Avaya Aura Contact Center Web Service Open Interfaces Solution

Uses the Web services-based Open Interfaces supported by all modes of Avaya Aura Contact Center, including both SIP and AML. The sample application demonstrates how to transfer customer data from Avaya Aura Experience Portal to Avaya Aura Contact Center using the AACC Web services.
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Front-end Avaya Aura Experience Portal and SIP-enabled Avaya Aura Contact Center Solution

Demonstrates how to transfer customer data from Avaya Aura Experience Portal to Avaya Aura Contact Center using SIP header information.
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Front-end Avaya Aura Experience Portal and SIP-enabled Avaya Contact Center Select

Demonstrates how to integrate a front-end Avaya Aura Experience Portal automated experience management system and Avaya Contact Center Select using SIP header information.
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IC Connector

Demonstrates the functionality exposed by the different Interaction Center (IC) items available in Avaya Aura Orchestration Designer, including the process of setting up an IC connector on Orchestration Designer system and configuring different components on IC.
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Insurance Services

Demonstrates some new features of Avaya Aura Orchestration Designer Release 6.0 using an Interactive Voice Response (IVR) call flow model that illustrates how these features might be useful in an Insurance Company self services scenario.
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Interactive Voice & Video Response (IVVR)

Demonstrates how to construct IVVR-enabled self-service applications..
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Outbound Call Blast

Enables users to record messages or upload pre-recorded announcements and play them to called parties.
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Pizza Express

Describes a call flow to place a pizza order.
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Proactive Outreach Manager (POM) Blood Donor Service

Demonstrates how to use the POM plugin for Avaya Aura® Orchestration Designer to perform tasks such as creating a custom POM application, retrieving contact information within an application, updating completion status and adding contacts to running jobs.
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Stock Quote

Invokes the WebserviceX.NET Stock Quote Web Service to get stock information to read back to a caller.
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Telephony Web Services

Demonstrates the process of accessing the telephony functionality provided by the Avaya Aura Application Enablement Services.
Learn more and download the sample application

Tutorials

The tutorials are listed by subject area and classified by level: Beginner, Intermediate or Advanced.

Application Deployment

Beginner:

Deploying Speech and Call Control Applications on Avaya Voice Portal and Avaya Interactive Response

This tutorial describes the basic steps involved in deploying a Voice XML (VXML) application and a Call Control XML (CCXML) application on Avaya Voice Portal, and a VXML application on Avaya Interactive Response.
Learn more and download the tutorial

Connectors

Beginner:

Designing a Orchestration Designer MS SQL Database Connector

This tutorial explains how to use the Orchestration Designer wizards to connect to Microsoft SQL Server databases.
Learn more and download the tutorial

Intermediate:

Developing Telephony Web Service Applications using AE Services

This tutorial explains how to use the AE Services Telephony Web Service in a Speech Application created using Avaya Orchestration Designer. Via the Telephony Web Service, Avaya Voice Portal-based speech applications can perform basic 3rd-party call control operations.
Learn more and download the tutorial

Using Web Services in Orchestration Designer Applications

This tutorial explains the process of consuming Web Services from Avaya Orchestration Designer applications.
Learn more and download the tutorial

Call Control XML Application Design

Intermediate:

Developing CCXML Application using Orchestration Designer CCXML Plug-in

This tutorial describes the steps involved in designing a Call Control Extensible Markup Language (CCXML) application using the Avaya Orchestration Designer CCXML plug-in.
Learn more and download the tutorial

APIs, Call Flow Design And Customization

Intermediate:

Orchestration Designer Call Flow Elements

This tutorial describes how to configure and use common Orchestration Designer call flow elements, including sub-flows, phrases and phrase sets, and audio variables. It also explains how Orchestration Designer applications can be customized to report the location in the call flow where a caller disconnected.
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Advanced:

Using Orchestration Designer Runtime API

This tutorial describes customizing Orchestration Designer call flows using Orchestration Designer API methods and classes. The tutorial includes use cases that showcase specific Orchestration Designer APIs.
Learn more and download the tutorial

Building Speech-Based Applications Using Third-Party ASR/TTS

Advanced:

Developing a Multilingual Speech Application using Avaya Orchestration Designer

This tutorial shows how to develop a multilingual Orchestration Designer speech application. It covers all aspects of language and localization administration in Orchestration Designer, and provides a detailed description of the required Orchestration Designer settings.
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Using Nuance OpenSpeech DialogModules (Nuance OSDMs) within Avaya Orchestration Designer

This tutorial introduces Nuance OpenSpeech DialogModule(s) (Nuance OSDM), its features, functionality and use in speech based call flows. It demonstrates deploying, configuring and using a Nuance OSDM within a Orchestration Designer speech application call flow.
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Release News

Latest Release