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Avaya Aura® Orchestration Designer Sample Application

Video Response (IVVR)

Interactive Voice & Video Response (IVVR)

About The Sample Application

Interactive Voice & Video Response (IVVR) capabilities offer self-service application developers the means to deliver a multi-modal experience incorporating audio, video, images and textual information to callers through the Avaya Aura® Experience Portal platform.

The business value in IVVR solutions centers on simultaneously communicating information in multiple ways - providing visual feedback that is coordinated with the delivery of audible information, or simply streaming delivery of integrated audio/video information to multi-media capable devices or endpoints. IVVR can be applied in customer service operations for a variety of situations, such as providing visual summaries of menu choices; providing visual feedback or instructions, such as demonstrating how to reset a consumer's device or locate a product serial number; or provide brand and advertising extensions to callers during wait or hold times to better promote your corporate offers.

The sample application offers insight into the construction of IVVR-enabled self-service applications. VideoPlayerDialog is an Avaya Aura Orchestration Designer VXML project, demonstrating a set of capabilities that enables a user with a video-enabled SIP client (e.g. Avaya one-X® Communicator SIP edition or XLite 3) to select and retrieve one or more videos from a playlist that has been presented to them both audibly and visually, using Avaya Aura Experience Portal.

In addition to demonstrating IVVR capabilities, the sample application also presents a number of intermediate and advanced speech application features, including dynamic grammars, dynamic prompting, and database operations.

Instructions for demonstrating the application using the built-in simulator capabilities of Avaya Aura Orchestration Designer are provided, along with the complete source code for the project as well as a test database.

Note: The IVVR sample application was updated and reissued in April 2012 to work with Avaya Aura Orchestration Designer Release 6.0 and Avaya Aura Experience Portal Release 6.0, using XLite 3 as the SIP softphone client.

Target Avaya Platform

  • Avaya Aura Orchestration Designer Release 6.0 or higher
  • Avaya Aura Experience Portal Release 6.0 or higher

Sample Application Downloads