Avaya Learning Training Courses

Learn how to build automated service and outbound campaign management applications using Avaya Aura® Orchestration Designer (OD) and Proactive Outreach Manager (POM). The applications are deployed on Avaya Aura Experience Portal to provide rich, automated experience management solutions to customers.

The following courses are available from Avaya Learning:

• Avaya Aura Experience Portal with Proactive Outreach Manager - ACSS-3305
  This curriculum covers the implementation, configuration and support of Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer, Proactive Outreach Manager (POM), and Intelligent Customer Routing (ICR). Includes Implementing and Supporting Proactive Outreach Manager and Intelligent Customer Routing courses.
• Avaya Aura® Contact Center Orchestration Designer Scripting - ASDC-0007
  This administration curriculum is designed for individuals responsible Avaya Aura® Contact Center Scripts with Avaya Aura® Orchestration Designer.
• Avaya Aura Orchestration Designer for Self Service - ASDC-0006
  This curriculum is designed for individuals wanting to learn about the features and functionalities of Avaya Aura® Orchestration Designer. Includes Creating Self Service Apps with Avaya Aura Orchestration Designer course.
• Avaya Aura® Call Center Elite Administration - ASAC-0018
  This administration curriculum is designed for individuals responsible for contact center agents to enable your business to handle all types of customer interactions more efficiently. Intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent or the agent with skills that best match your customer’s needs.