- DevConnect eBook: Developing Exceptional Multi-Modal Customer Experiences
Sample Applications & Tutorials
- Auto Attendant
- Call Flow Elements
- Call TAS
- Calling Card
- Click To Create Conference Sample Application
- Converse Step
- CTI Connector
- Deploying Speech and Call Control Applications
- Designing an MS SQL Database Connector
- Developing a Multilingual Speech Application
- Developing CCXML Applications
- Developing Telephony Web Service Applications
- IC Connector
- Insurance Services
- Outbound Call Blast
- Pizza Express
- SMS Web Service
- Stock Quote
- Telephony Web Service
- Using Nuance OpenSpeech DialogModules
- Using the Runtime API
- Using Web Services
- On-line Training Courses
- Development Tools & Configurations
- Compliance Testing
Avaya Learning Training Courses
Learn how to build automated service and outbound campaign management applications using Avaya Aura® Orchestration Designer (OD) and Proactive Outreach Manager (POM). The applications are deployed on Avaya Aura Experience Portal to provide rich, automated experience management solutions to customers.
The following courses are available from Avaya Learning:
- Avaya Aura Experience Portal with Proactive Outreach Manager - ACSS-3305
This curriculum covers the implementation, configuration and support of Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer, Proactive Outreach Manager (POM), and Intelligent Customer Routing (ICR). Includes Implementing and Supporting Proactive Outreach Manager and Intelligent Customer Routing courses.
- Avaya Aura® Contact Center Orchestration Designer Scripting - ASDC-0007
This administration curriculum is designed for individuals responsible Avaya Aura® Contact Center Scripts with Avaya Aura® Orchestration Designer.
- Avaya Aura Orchestration Designer for Self Service - ASDC-0006
This curriculum is designed for individuals wanting to learn about the features and functionalities of Avaya Aura® Orchestration Designer. Includes Creating Self Service Apps with Avaya Aura Orchestration Designer course.
- Avaya Aura® Call Center Elite Administration - ASAC-0018
This administration curriculum is designed for individuals responsible for contact center agents to enable your business to handle all types of customer interactions more efficiently. Intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent or the agent with skills that best match your customer’s needs.