Avaya Learning Training Courses

Learn how to build automated service and outbound campaign management applications using Avaya Aura® Orchestration Designer (OD) and Proactive Outreach Manager (POM). The applications are deployed on Avaya Aura Experience Portal to provide rich, automated experience management solutions to customers.

The following courses are available from Avaya Learning:

• Avaya Aura Experience Portal with Proactive Outreach Manager - ACSS-3305
  This curriculum covers the implementation, configuration and support of Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer, Proactive Outreach Manager (POM), and Intelligent Customer Routing (ICR). Includes Implementing and Supporting Proactive Outreach Manager and Intelligent Customer Routing courses.
• Avaya Aura Contact Center Administration - ALS-0004
  This curriculum covers the full spectrum of administration activities for an Avaya Aura® Contact Center. The core areas are administration and Orchestration Designer scripting, including resource configuration, user and advanced administration, real-time and historical reporting. Includes Avaya Aura Contact Center Orchestration Designer Scripting course.
• Avaya Aura Orchestration Designer for Self Service - ALS-0031
  This curriculum is designed for individuals wanting to learn about the features and functionalities of Avaya Aura® Orchestration Designer. Includes Creating Self Service Apps with Avaya Aura Orchestration Designer course.