On-line Training Courses

Learn how to build automated service and outbound campaign management applications using Avaya Aura® Orchestration Designer (AAOD) and Proactive Outreach Manager (POM). The applications are deployed on Avaya Aura Experience Portal to provide rich, automated experience management solutions to customers.

The following courses are available on-demand and free of charge:

• Avaya Aura Orchestration Designer - Basic Course: Introduces AAOD's Eclipse-based development environment and shows you how to use it to create richly featured automated speech applications.
• Avaya Aura Orchestration Designer - Advanced Course: Shows you how you can take advantage of data connectors, reusable modules, multilingual capabilities, pluggable data connectors and call control functionality in AAOD to further enrich the customer experience.
• Proactive Outreach Manager Course: Introduces POM and its capabilities, and shows you how to create outbound campaign management applications in AAOD using the POM pluggable data connector.

Click on the links below to open and start each chapter of a course in a separate browser window or tab. Please note that, depending on bandwidth, these videos may take up to a minute to load before playing.

Avaya Aura Orchestration Designer - Basic Course

Avaya Aura Orchestration Designer - Advanced Course

Proactive Outreach Manager Course