Avaya Engagement Designer enables Business Analysts and other non-developers to construct end-to-end business processes using a graphical, drag and drop user interface. Users select tasks from a pallet, configure the tasks’ attributes, and draw links between them to define a workflow.

The Avaya Context Store Snap-in enables context-sensitive, real-time customer contact information to be updated from multiple sources and shared between the various components and touch points in the enterprise through which the customer passes.

The Avaya Co-Browsing Snap-in enables an organization's contact center agents and its customers to browse pages on its Web site simultaneously. Agents can thereby help customers navigate the site, complete on-line forms, understand content, etc.

The Engagement Call Control Snap-in provides a set of RESTful Web service APIs for call control and voice messaging operations, allowing an application to initiate and manage a call between two communication endpoints.

The Avaya WebRTC Snap-in acts as the gateway between a WebRTC application running inside a Web page and the enterprise’s Avaya Aura-based communications network. Users can click on a Web page link to initiate a voice call to an endpoint in the enterprise.

Avaya Mobile Video enables an enterprise's customers to initiate and conduct a two-way video or audio-only call with a contact center agent from their mobile device. Although not deployed as a snap-in in its initial release, Mobile Video is considered an Avaya Breeze service.