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Avaya Chatbot Snap-in

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Release 3.2

Chatbot Snap-in Release 3.2 was made generally available in October 2016; Feature Pack 2 Service Pack 1 was issued in April 2017. This is NOT the latest release of this snap-in to Avaya Breeze. The latest release is recommended for new development.

New in the 3.2 Feature Pack 2 Service Pack 1 Release

Avaya ChatBot Snap-in 3.2.2.1 has introduced the following new and enhanced features:

  • Open architecture that allows developers to write plug-ins to connect with any Automated Chat Engine.
  • Two ReST APIs (v2) that enable the information exchange with the backend Automated Chat Engine.

For more detailed information about these features, see the Developer's and API Reference Guide and Chatbot SDKs, which are available under the Downloads tab.

New in the 3.2 Release

This is the first release of the Avaya Chatbot Snap-in. Key features for developers include:

  • The Avaya Chatbot Snap-in is deployed on Avaya Breeze™ and acts as a connector to Avaya Automated Chat. Avaya Automated Chat is a Software as a Service (SaaS) solution that can be deployed in a public or private cloud.
  • Using the Chatbot Snap-in APIs, developers can create customized, self-service solutions that enable an organization's customers to conduct automated text-based dialogs via Web chat, Mobile chat, IM or SMS.
  • The Chatbot Snap-in provides a native ReST interface plus Java and JavaScript SDK APIs.
  • The Chatbot Snap-in also publishes events to the Avaya Breeze™ Bus whenever a chat session is started or ended, and whenever a customer question cannot be answered. Other snap-ins can use these events to trigger additional processing.

For more detailed information about these features, see the Release Notes, Reference Guide, Developer's and API Reference Guide and Chatbot SDK, which are available under the Downloads tab.

Compatibility and Interoperability

Chatbot Snap-in Release 3.2 interoperates with the following Avaya product releases:

  • Avaya Automated Chat 2.0
  • Avaya Breeze™ 3.2
  • Avaya Aura® System Manager 7.0.1
  • Avaya Oceana™ Solution 3.2

Release Summary

Release Status

Generally Available