Co-Browsing Javascript API

The Co-Browsing Snap-in exposes a client-side Javascript API that enables developers to create Web pages that support co-browsing for agents and customers.

Co-Browsing operations

The following operations are supported for use in agent Web pages:

• Request a new co-browsing session
• Join an existing session
• Request or release control of an existing session

The following operations are supported for use in customer Web pages:

• Initialize the customer for a co-browsing session.
• Request a new co-browsing session.
• Join an existing session.
• Grant or revoke control of an existing session.
• Pause and subsequently resume an existing session.
• Logout of an existing session.

Basic Reporting and Audit REST APIs

The Co-Browsing Snap-in provides RESTful Web services that return information about co-browsing sessions:

• The Basic Reporting service returns historical information about co-browsing sessions that match specified criteria such as session type, session state, agent, customer and/or time period.
• The Audit service returns information about a specified active co-browsing session, including information about its current status.