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Co-Browsing Snap-in

Latest Release: 3.8.1 (April 2021)

Interfaces

DevConnect supports application development using the Avaya Co-Browsing Snap-in interfaces below.

Co-Browsing Javascript API

The Co-Browsing Snap-in exposes a client-side Javascript API that enables developers to create Web pages that support co-browsing for agents and customers.

Basic Reporting and Audit REST APIs

The Co-Browsing Snap-in provides RESTful Web services that return information about co-browsing sessions:

  • The Basic Reporting service returns historical information about co-browsing sessions that match specified criteria such as session type, session state, agent, customer and/or time period.
  • The Audit service returns information about a specified active co-browsing session, including information about its current status.

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