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Co-Browsing Snap-in

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DevConnect supports application development using the following Co-Browsing interfaces:

Co-Browsing Javascript API

The Co-Browsing Snap-in exposes a client-side Javascript API that enables developers to create Web pages that support co-browsing for agents and customers.

Co-Browsing operations

The following operations are supported for use in agent Web pages:

  • Request a new co-browsing session
  • Join an existing session
  • Request or release control of an existing session

The following operations are supported for use in customer Web pages:

  • Initialize the customer for a co-browsing session.
  • Request a new co-browsing session.
  • Join an existing session.
  • Grant or revoke control of an existing session.
  • Pause and subsequently resume an existing session.
  • Logout of an existing session.

Basic Reporting and Audit REST APIs

The Co-Browsing Snap-in provides RESTful Web services that return information about co-browsing sessions:

  • The Basic Reporting service returns historical information about co-browsing sessions that match specified criteria such as session type, session state, agent, customer and/or time period.
  • The Audit service returns information about a specified active co-browsing session, including information about its current status.

For detailed information about the Co-Browsing Javscript API methods and associated events, and about the Basic Reporting and Audit REST APIs, see the Developers and API Reference Guide available in the Sample Client zip file under Releases for the release of the Co-Browsing Snap-in you are using.

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