Context Store 3.10 introduced the following new and enhanced features:
- Last agent routing improvements route calls to the agent that last handled the caller. If the attributes do not match,
calls will be routed to a service.
- Enhancements to the Customer Journey Widget to display multiple email transcripts.
For information about interoperability and a detailed description of the full feature set, see the
Reference and Developer Guides, which are available under the Downloads tab.
The following Avaya product releases are required to use the Avaya Context Store Snap-in Release
- Avaya Oceana Solution 3.10
- Avaya Breeze Platform 18.104.22.168
- Avaya Aura System Manager 8.0 or later