Avaya Context Store Snap-in

Latest Release: 3.10 (January 2023)

Release 3.10

Avaya Context Store Snap-in Release 3.10 was made generally available in January 2023. This is the latest release of the Avaya Context Store Snap-in and is recommended for new development.

New in Release 3.10

Context Store 3.10 introduced the following new and enhanced features:

  • Last agent routing improvements route calls to the agent that last handled the caller. If the attributes do not match, calls will be routed to a service.
  • Enhancements to the Customer Journey Widget to display multiple email transcripts.

For information about interoperability and a detailed description of the full feature set, see the Reference and Developer Guides, which are available under the Downloads tab.

Compatibility and Interoperability

The following Avaya product releases are required to use the Avaya Context Store Snap-in Release 3.10:

  • Avaya Oceana Solution 3.10
  • Avaya Breeze Platform
  • Avaya Aura System Manager 8.0 or later

Release history

The following resources should be used with the Avaya Context Store Snap-in Release 3.10:

Release Notes

Software Development Kits

  • Avaya Context Store Snap-in SDK, Release 3.10 (18.67 MB .zip)
    This archive includes:
    • Context Store Java SDK
    • Developer Guide for Java SDK
    • Sample Java client code (uses Java SDK)
    • Sample C# client code (uses ContextStoreRest API)
    • Sample application for the Event Stream feature

Note: The JavaScript SDK is now incorporated in the Avaya Client SDK.

Developer & Product Documentation

Development Tools and Other Resources