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CRMGateway Snap-in

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Release 3.6

CRMGateway Snap-in Release 3.6 was made generally available in April 2019. This is NOT the latest release of the Avaya CRMGateway Snap-in. The latest release is recommended for new development.

New in the 3.6 Release

This is the first release of the Avaya CRMGateway Snap-in. Key features for developers include:

  • Access and retrieval of customer records from CRM systems like SAP, OpenCRX, and Siebel when deployed with the Avaya Oceana solution.
  • An open architecture that developers can use to write their own adapters for the Avaya Oceana Solution to request and retrieve customer records from CRM systems/datastores.
  • A native ReST interface plus Java SDK API and sample adapters.

For more detailed information about these features, see the Release Notes and Developer Guide available under the Downloads tab.

Compatibility and Interoperability

CRMGateway Snap-in Release 3.6 interoperates with the following Avaya product releases:

  • Avaya Oceana Solution 3.6
  • Avaya Breeze Platform
  • Avaya Aura System Manager

The following resources should be used with the CRMGateway Snap-in Release 3.6:

Release Information

Developer Tools & Resources

Release Summary

Release Status

Generally Available