This is the first release of the Avaya CRMGateway Snap-in. Key features for developers include:
- Access and retrieval of customer records from CRM systems like SAP, OpenCRX, and
Siebel when deployed with the Avaya Oceana solution.
- An open architecture that developers can use to write their own adapters for the Avaya Oceana Solution to request and retrieve
customer records from CRM systems/datastores.
- A native ReST interface plus Java SDK API and sample adapters.
For more detailed information about these features, see the Release Notes and Developer Guide available under the
CRMGateway Snap-in Release 3.6 interoperates with the following Avaya product releases:
- Avaya Oceana Solution 3.6
- Avaya Breeze Platform 22.214.171.124
- Avaya Aura System Manager 126.96.36.199