Engagement Call Control Snap-in

Latest Release: 3.8.2 (April 2022)

Release 3.1.1

Engagement Call Control Snap-in Release 3.1 Feature Pack 1 (Release was issued in December 2015. Service Pack 1 (Release was issued in May 2016, incorporating updated documentation reflecting the new Avaya Breeze product name. This is NOT the latest release of this Avaya Breeze snap-in. The latest release is recommended for new development.

Features in the new release

Engagement Call Control Snap-in 3.1.1 includes the following new and updated features:

  • Co-deployment with the Work Assignment Snap-in: Release 3.1.1 supports solutions where endpoints are acquired by both the Engagement Call Control and Work Assignment Snap-ins.
  • New optional parameter to input Context ID of a call: when there are more than two participants in a call, the Context ID of the call can be updated when one particiant drops.

For more detailed information about these features, see the Reference Guide, which is available under the Downloads tab.

Compatibility and Interoperability

Engagement Call Control Snap-in Release 3.1.1.x interoperates with the following Avaya product releases:

  • Avaya Breeze Platform 3.1.1.
  • Avaya Aura System Manager
  • Avaya Aura Application Enablement Services 6.3.3 with Super patch 5 and higher.
  • Avaya Aura Communication Manager Release 6.3.x and higher or
  • Avaya Aura Messaging Release 6.3.2.

Release history