Avaya Engagement Designer

Latest Release: 3.8.1 (April 2021)

Release 3.3

The Avaya Engagement Designer Release 3.3 was made generally available in July 2017. This is NOT the latest release of Avaya Engagement Designer. The latest release is recommended for new development.

Features in the new Release

Engagement Designer 3.3 introduces the following new and enhanced features:

  • Two new tasks were added to the palette - the Interactive Voice task and the Error task.
  • Pre-created templates to help create workflow definitions.
  • The task properties pane will now display in a separate browser window on the canvas.
  • An improved interface for greater ease in creating workflow routing rules.
  • Routing rules replace Service Profiles as the method for routing calls to users.

For more detailed information, see the section New in this release in Chapter 1 of the Avaya Engagement Designer Reference, which is available under the Downloads tab.

Compatibility and Interoperability

The following are the minimum Avaya product releases required to use Avaya Engagement Designer 3.3:

  • Avaya Breeze Platform Release 3.3.1.
  • Avaya Media Server Release 7.8.

The supported internet browsers are:

  • Firefox — version 33 or earlier
  • Chrome — version 53 or later
  • Internet Explorer — version 11 or later
  • Safari — version 5.1 or later

Release history