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Overview
Avaya Aura Presence Services Snap-in provides a scalable, high performance presence aggregation service. Avaya Aura Presence Services collects and disseminates rich presence from Avaya and third party sources across a diverse set of business environments. The presence information allows users to locate colleagues and experts to address customer inquiries, handle service issues, and solve critical problems in real time. It helps to expand contact center capabilities by leveraging resources and expertise across the entire enterprise to serve customers better. Starting with Release 7.0, Presence Services is deployed as a snap-in on the Avaya Breeze Platform.
Important: Effective October 14, 2019, Avaya Aura Presence Services Release 7.x will be end of sale (EoS). Additional information about the EoS can be found here. For all new development, Avaya recommends that developers use the latest Presence Services release.
Highlights
- Presence Services provides real-time, multi-channel presence information for Avaya and third-party applications.
- The Java-based Local Presence Service (LPS) API enables client applications to connect to Presence Services subscribe and publish presence status information on behalf of one or many users.
- PS connector enables other Avaya Breeze snap-in services to set and get the presence status of provisioned users.
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Release News
Latest Release
8.1.3
(October 2020)
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