Overview

Avaya Aura® Presence Services Snap-in provides a scalable, high performance presence aggregation service. Avaya Aura Presence Services collects and disseminates rich presence from Avaya and third party sources across a diverse set of business environments. The presence information allows users to locate colleagues and experts to address customer inquiries, handle service issues, and solve critical problems in real time. It helps to expand contact center capabilities by leveraging resources and expertise across the entire enterprise to serve customers better. Starting with Release 7.0, Presence Services is deployed as a snap-in on Avaya Breeze™ (fka Avaya Engagement Development Platform).