Avaya Aura Presence Services Snap-in

Latest Release: 10.1 (December 2021)

Overview

Avaya Aura Presence Services Snap-in provides a scalable, high performance presence aggregation service. Avaya Aura Presence Services collects and disseminates rich presence from Avaya and third-party sources across a diverse set of business environments. The presence information allows users to locate colleagues and experts to address customer inquiries, handle service issues, and solve critical problems in real time. It helps to expand contact center capabilities by leveraging resources and expertise across the entire enterprise to serve customers better. Starting with Release 7.0, Presence Services is deployed as a snap-in on the Avaya Breeze Platform.

Highlights

  • Presence Services provides real-time, multi-channel presence information for Avaya and third-party applications.
  • The Java-based Local Presence Service (LPS) API enables client applications to connect to Presence Services subscribe and publish presence status information on behalf of one or many users.
  • PS connector enables other Avaya Breeze snap-in services to set and get the presence status of provisioned users.

Resources

Avaya Snapp Store

Featured Resources

Related Products on DevConnect

Other Resources from Avaya

Loading...