Avaya Work Assignment Snap-in Release 3.0 was made generally available in November 2014; Feature Pack 3.0.1 was issued in April 2015. This is NOT the latest release of this Avaya Breeze snap-in. The latest release is recommended for new development.
Avaya Work Assignment Snap-in Release 3.0 was made generally available in November 2014; Feature Pack 3.0.1 was issued in April 2015. This is NOT the latest release of this Avaya Breeze snap-in. The latest release is recommended for new development.
For detailed information, see the Avaya Work Assignment 3.0.1 Release Notes, available under the Downloads -> Feature Pack 3.0.1 tab.
This is the first release of the Avaya Work Assignment Snap-in. Key features include the ability to:
In addition, client-side REST Web services can subscribe for notifications about status changes of requests and resources.
The following Avaya product releases are required to use the Avaya Work Assignment Snap-in Feature Pack 3.0.1:
Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST interfaces. See Exercise the Work Assignment Solution in Chapter 4 of the Developer Guide for details:
The download includes the following sample Workflow Definitions, which can be imported to Avaya Engagement Designer to demonstrate use of the Work Assignment tasks:
See Create, Validate, Save, Deploy, Export and Import a WorkFlow in Chapter 5 of the Developer Guide for details:
Health Master acts as a Connection Monitor and Synchronization Manager for Resource Providers. See Health Master in Chapter 8 of the Developer Guide for details:
Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST interfaces. See Exercise the Work Assignment Solution in Chapter 4 of the Developer Guide for details:
See Sample 2 - Chat Application in Chapter 6 of the Developer Guide for details:
See Sample 3 - Build a Sample Reporting Application in Chapter 6 of the Developer Guide for details:
The download includes the following sample Workflow Definitions, which can be imported to Avaya Engagement Designer to demonstrate use of the Work Assignment tasks:
See Sample Flows in Chapter 5, and Sample 1 - Loan Approval in Chapter 6, of the Developer Guide for details:
Health Master acts as a Connection Monitor and Synchronization Manager for Resource Providers. See Health Master in Chapter 9 of the Developer Guide for details:
See Chapter 10 of the Developer Guide for details: