Avaya Work Assignment Snap-in

Latest Release: 3.10 (January 2023)

Release 3.10

Avaya Work Assignment Snap-in Release 3.10 was made generally available in January 2023. This is the latest release of this Avaya snap-in and is recommended for new development.


The following Avaya product releases are required to use the Avaya Work Assignment Snap-in 3.10:

  • Avaya Oceana Solution Release 3.10
  • Avaya Breeze Release
  • Avaya Aura System Manager Release 10.1
  • Avaya Engagement Designer Release 3.8.1
  • Avaya Context Store Snap-in Release 3.10
  • Avaya Control Manager Release 9.1

Release history

Generally Available

End of Sale Jan 2023 (view notice)

Developer and Product Documentation

Postman Collections

Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST APIs:

Sample Applications

Self Service Application

Reporting Application

Sample Avaya Engagement Designer Workflow Definitions