Avaya Work Assignment Snap-in

Latest Release: 3.10 (January 2023)

Release 3.9

Avaya Work Assignment Snap-in Release 3.9 was made generally available in July 2022. This is NOT the latest release of the Work Assignment snap-in. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for Avaya Oceana Solution and its associated snap-ins:
  • End of sale: January 17, 2023
  • End of support: December 31, 2023
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Work Assignment Snap-in for Avaya Oceana Solution.


The following Avaya product releases are required to use the Avaya Work Assignment Snap-in 3.9:

  • Avaya Breeze Release
  • Avaya Aura System Manager Release 10.1
  • Avaya Engagement Designer Release 3.8.1
  • Avaya Context Store Snap-in Release 3.9
  • Avaya Control Manager Release 9.1

Release history

Generally Available

End of Sale Jan 2023 (view notice)

Developer and Product Documentation

Postman Collections

Use the following collections of HTTP requests in the Postman REST client to exercise the full set of Work Assignment REST APIs:

Sample Applications

Self Service Application

Reporting Application

Sample Avaya Engagement Designer Workflow Definitions