Product Overview

The Avaya Breeze Platform facilitates the design, creation and deployment of advanced team and customer engagement services, without developers having to acquire specialized communications expertise.


  • Provides a rich set of developer resources, including Java APIs and an SDK that expose powerful enterprise communications capabilities.
  • Developers can build and "snap-in" complementary services, facilitating a "write once, integrate everywhere" model.
  • Includes the Engagement Call Control Snap-in, which provides a set of RESTful Web service APIs for call control and voice messaging operations.
  • Many of the separately available Avaya snap-ins, including WebRTC, Context Store, Work Assignment, Co-Browsing, BotConnector and Presence Services, expose their own APIs that can be used to create enriched services.
  • Avaya Engagement Designer enables analysts to define workflows that exploit the capabilities of the Avaya Breeze Platform to execute business processes.


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