Product Overview

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022 / End of Support: December 31, 2026
    • Avaya Breeze
    • Engagement Call Control
  • End of sale: November 15, 2022 / End of Support: February 15, 2024
    • Context Store
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.

The Avaya Breeze Platform facilitates the design, creation and deployment of advanced team and customer engagement services, without developers having to acquire specialized communications expertise.


  • Provides a rich set of developer resources, including Java APIs and an SDK that expose powerful enterprise communications capabilities.
  • Developers can build and "snap-in" complementary services, facilitating a "write once, integrate everywhere" model.
  • Includes the Engagement Call Control Snap-in, which provides a set of RESTful Web service APIs for call control and voice messaging operations.
  • Many of the separately available Avaya snap-ins, including WebRTC, Context Store, Work Assignment, Co-Browsing, BotConnector and Presence Services, expose their own APIs that can be used to create enriched services.
  • Avaya Engagement Designer enables analysts to define workflows that exploit the capabilities of the Avaya Breeze Platform to execute business processes.


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