Package com.avaya.clientservices.agent

Class AgentFeature

  • public class AgentFeature
extends java.lang.Object
    Represents the contact center agent feature or the feature button administered on the contact center solution.

    • Constructor Summary

      Constructors 
      Constructor Description
      AgentFeature()  

    • Method Summary

      All Methods Instance Methods Concrete Methods 
      Modifier and Type Method Description
      AgentFeatureType getAgentFeatureType()
      Returns the type of an agent future.
      int getAuxiliaryWorkModeReasonCode()
      Returns the reason code associated with the auxiliary work mode button if administered on signaling server.
      int getButtonLocation()
      Returns the button location for the agent feature.
      int getFormatNumber()
      Returns the format number associated with the view status (VuStats) feature button.
      java.lang.String getLabel()
      Returns the value of administered label for the agent feature button.
      java.lang.String getResourceId()
      Returns the resource is associated with the button.
      int getSkillId()
      Returns the hunt group/skill number associated with the queue.

      • Methods inherited from class java.lang.Object

        equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

    • Constructor Detail

      • AgentFeature

        public AgentFeature()

    • Method Detail

      • getButtonLocation

        public int getButtonLocation()
        Returns the button location for the agent feature.
        Returns:
        the button location for the agent feature.

      • getAgentFeatureType

        public AgentFeatureType getAgentFeatureType()
        Returns the type of an agent future.
        Returns:
        the type of an agent future.

      • getLabel

        public java.lang.String getLabel()
        Returns the value of administered label for the agent feature button.
        Returns:
        the value of administered label for the agent feature button.

      • getAuxiliaryWorkModeReasonCode

        public int getAuxiliaryWorkModeReasonCode()
        Returns the reason code associated with the auxiliary work mode button if administered on signaling server. If the reason code is not administered on signaling server then default value 0 is returned.
        Returns:
        the reason code associated with the auxiliary work mode button if administered on signaling server.

      • getSkillId

        public int getSkillId()
        Returns the hunt group/skill number associated with the queue.
        Returns:
        the hunt group/skill number associated with the queue.

      • getFormatNumber

        public int getFormatNumber()
        Returns the format number associated with the view status (VuStats) feature button.
        Returns:
        the format number associated with the view status (VuStats) feature button.

      • getResourceId

        public java.lang.String getResourceId()
        Returns the resource is associated with the button. It can be a skill (1-1000), a trunk (1-2000), a Vector Directory Number (VDN) or an agent id (extension).
        Returns:
        the resource is associated with the button.