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Introduction

Avaya Breeze® Client SDK Developer Hub Structure

The Breeze Client SDK Developer Hub is organised by Operating System (OS) platform and Breeze Client SDK packages. Each platform lists its supported packages. Each package has a logical grouping of functionality that can be used independently or with other packages. These grouping of functionalities ensures developers have control over which SDK libraries are included with their application which in turn will reduce complexity and optimize the application size. Documentation for each package will include:

  • Guides articles: These will lead the developer through their first project using the SDK package.
  • Technical articles: Articles written by developers, for developers, on more advanced concepts. The library of technical articles will increase over time driven by developer feedback/questions.
  • API reference
  • Sample application

The Breeze® Client SDK libraries can be downloaded by OS platform via the Developer Download tab.

The following supported packages by platform are shown in the table below for Avaya Breeze® Client SDK 3.2 and later releases:

Package Definition iOS Android Windows macOS JavaScript Infrastructure requirements1
Communication Services Calls ( Audio, Video ), Signaling Features (MWI, feature buttons, ...), Conferencing, Collaboration, Contacts, Presence, Messaging Service Yes Yes Yes Yes Yes Avaya Aura(R) Infrastructure
Communication Services (For IP Office deployments available from Client SDK 4.1) Calls ( Audio, Video ), Signaling Features (MWI, feature buttons, ...), Conferencing, Collaboration, Messaging Service Yes Yes Yes Yes N/A IP Office™ Infrastructure
Deskphone Services N/A Yes N/A N/A N/A Used in conjunction with the Communication package to provide additional call control capabilities with the Avaya Vantage device
Recording Management Services N/A N/A N/A N/A Yes Avaya Equinox Conferencing
Meeting Scheduling Services N/A N/A N/A N/A Yes Avaya Equinox Conferencing
Customer Interaction Services Agent, Supervisor, Work/Interactions and Team Services N/A N/A N/A N/A Yes Avaya Oceana
Customer Interaction Utilities Provides additional Customer Interaction functionality: eMail services N/A N/A N/A N/A Yes Avaya Oceana
Identity Services2 Obsolete
Data Services Context Data N/A N/A N/A N/A Yes Avaya Oceana
Sharing Services Sharing Web Pages, Co Browse N/A N/A N/A N/A Yes Avaya Oceana

Note 1: See release notes for solution line up.

Note 2: The Identity Services Package is Obsolete as of 3.2. Please see package documentation for further details.

Avaya Breeze® Client SDK Solution Architecture while using Avaya Aura® Infrastructure

Partners or Customer Developers can create applications over a mix of device platforms such as mobile, desktop or browser applications. No matter which platform is chosen, the SDK's methods and class provide an abstraction of the Avaya infrastructure. This abstraction allows developers to create their applications without the need to create a deep knowledge of the communication protocols or infrastructure elements.

This allows developers to create new or augment existing desktop and mobile solutions with communication, and collaboration work flows. These Applications can avail of a wide range of Unified Communications and Collaboration (UC&C) capabilities from voice and video call control (direct from the application or through the control of a SIP desk phone), to IM and presence integration, to a full conferencing, collaboration experience.

Similarly developers can utilize JavaScript to integrate too or create an application using a web container, a browser extension or web portal. They will utilize WebRTC 1.0 for real time voice and video communication built directly into the browser (Chrome, Firefox or Edge) or in conjunction with third party extension which can add this capability to Firefox, Safari and Internet Explorer.

Applications utilizing the Avaya Breeze® Client SDK JavaScript platform with WebRTC capabilities will deploy following components:

  • Avaya Aura® Web Gateway,
  • Avaya Aura® Media Server.

Client sdk deployment genetic TE

The Avaya Aura® Web Gateway provides an active-active and highly scale-able set of capabilities comprise of a Endpoint Service Gateway and Web Portal.

  • The Endpoint Service Gateway (ESG) provides the abstraction of the Avaya infrastructure for developers creating web based / JavaScript applications. This abstraction includes the conversion of WebRTC signalling to SIP which is required by the Avaya infrastructure. When acting as a WebRTC Signalling Gateway the Endpoint Service Gateway controls Audio and Video calls and provides a full range of call / conferencing controls. In addition Presence is mediated through the gateway.
  • A Web Portal host the Avaya Equinox Conferencing, Meetings for Web client. This portal functionality is utilized by applications created by Avaya and is not accessible to third party developers

The Avaya Aura Media Server provide the Adaption and transcoding of WebRTC Media.

Avaya Breeze® Client SDK Solution Architecture while using IP Office™ Infrastructure

IP Office™ is an integrated, modular communications solution. It provides basic telephony services, such as making and receiving calls, basic conferencing, voicemail to meet the evolving needs of small, medium, and large enterprises. To avail IP Office services, "Third party IP Endpoints" license has to be installed in IP Office server.

Breeze™ Client SDK: IP Office™ solution deployment on Premise

The following diagram shows the architecture of Breeze™ Client SDK when the IP Office™ infrastructure is deployed.

Client sdk deployment IPO

“Over The Top” Equinox Conferencing Deployment

This deployment of Equinox Conferencing where there is no Aura System deployed. This is referred to as “Over The Top” deployment, in that it can be placed in addition to another vendor’s communication system. Avaya Breeze Client SDK 3.0 / 3.1 supported this deployment but it was limited to the JavaScript and web-based applications. The Client SDK 3.2 enhances the Mobile and Desktop platforms such that they now support both SIP and HTTP(S) signaling. In an “Over The Top” deployment Signaling from the Client or Application to the Equinox Management Server is supported via HTTP(S).

When used with Avaya Equinox® conferencing 9.0.2 or higher, applications developers using these capabilities can create a conferencing client for the following new use cases:

  • Users can have their own virtual room
  • They can join a virtual room as named moderator or participant users
  • Users can Join as Guest users
  • Users configured as an Aura UC user joining a conference from another company that has deployed Avaya Equinox conferencing

These users can avail of full Audio Video and conferencing capability including application and screen sharing.

Client sdk Over the Top Equinox Conferencing deployment

Full Solution Deployment

The following diagram shows the additional functionality available through the Breeze® Client SDK when the Avaya Oceana® Omni-Channel Contact Center infrastructure is also deployed. These Oceana Omni-Channel capabilities are developed on the Avaya Breeze platform utilizing several Breeze Snap-ins and are exposed to the developer community through the Avaya Breeze Client SDK JavaScript API's. The Avaya Breeze Unified Collaboration Model (UCM) Snap-in utilizes a Computer Telephony Integration (CTI) frame work to control of Avaya endpoints.

The solution can avail of browser based WebRTC media by addition of the Avaya Aura® Web Gateway (AAWG). In this solution the browser using http registers to Aura via the AAWG as a SIP endpoint. The Agent or supervisor application controls this SIP endpoint using UCM and CTI

Client sdk Full Solution deployments

Oceana Agent /Supervisor client and Avaya Mobile Video

The Breeze Client SDK 3.3 and Oceana 3.4 adds WebRTC support for an Oceana® agents / supervisors client. These capabilities allow agents and supervisors to avail of browser-based voice and video, within the application when an agent is assigned to an Oceana video skill set.

In Breeze client SDK 4.0 and Oceana 3.5 This functionality was extended to support customer side deployment using the Avaya Mobile Video (AMV) solution which also utilizes the Avaya Aura Web Gateway (AAWG). The current AMV APIs are forward compatible to support AAWG. These APIs can be accessed here

The following figures depicts a customer application(s) supporting click-to-call and click-to-video functionality initiated by end user from either their browser or mobile application (IOS & Android). A voice / video call is instigated from this client is presented to Aura as a SIP Session by the AAWG its media is adapted by the AAMS server deployed with the AAWG. This call is routed to Oceana where it is queued. The media from this call is then anchored on the Breeze AAMS where it receives it call treatment. When assigned to an agent the media is presented to AAWG’s AAMS where the media is adapted to support the browser WebRTC codecs. The Application will exercise call control for these sessions through by UAC with mid call actions instigate by the Application.

Oceana 3.4 with WEBRTC support

In the figure below the AAWG and its AAMS on the incoming and agent side are depicted logically to indicate the call flow. These HTTP/WebRTC to SIP and SIP to HTTP/WebRTC adaptions can be accommodated within the same AAWG / AAMS cluster. The AAMS associated with Breeze is a separate entity.

AMV with Oceana 3.5

Note: The AAWG based AMV solution will be extended to Avaya Elite solution as part of an Elite updates.

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