Class: Work

Methods

addOnInteractionCreatedCallback(callback)

Adds a callback that is executed when an interaction has been created

Parameters:

Name	Type	Description
callback	AvayaCustomerServices.Services.Work.Work~onInteractionCreatedCallback	Function that handles on interaction created event response

addOnInteractionDeletedCallback(callback)

Adds a callback that is executed when an interaction has been removed

Parameters:

Name	Type	Description
callback	AvayaCustomerServices.Services.Work.Work~onInteractionDeletedCallback	Function that handles on interaction delete event response

createInteraction(type, address, subType) → {AvayaCustomerServices.Base.Promise}

Creates a new outgoing interaction

Parameters:

Name	Type	Argument	Description
type	string		Channel type of interaction
address	string	<optional>	Destination address of interaction
subType	string	<optional>	Additional param to indicate interaction specifics (e.g. voice mailbox)

Returns:

{ AvayaCustomerServices.Base.Promise }

getInteractions() → {AvayaCustomerServices.Services.Work.InteractionCollection}

Returns a collection of interactions

Returns:

{ AvayaCustomerServices.Services.Work.InteractionCollection }

getWorkRequests() → {AvayaCustomerServices.Services.Work.WorkRequestCollection}

Returns a collection of work requests

Returns:

{ AvayaCustomerServices.Services.Work.WorkRequestCollection }

removeCallbacks() → {AvayaCustomerServices.Base.Promise}

Remove callbacks and stop work service

Returns:

{ AvayaCustomerServices.Base.Promise }

removeDeferredInteraction(deferredInteraction) → {AvayaCustomerServices.Base.Promise}

Removes a deferred interaction from deferred list on retrieve confirmation

Parameters:

Name	Type	Description
deferredInteraction	object	Deferred Interaction to remove

Returns:

{ AvayaCustomerServices.Base.Promise }

retrieveDeferredInteraction(deferredInteraction) → {AvayaCustomerServices.Base.Promise}

Retrieves a deferred interaction

Parameters:

Name	Type	Description
deferredInteraction	object	Deferred Interaction to retrieve

Returns:

{ AvayaCustomerServices.Base.Promise }

Type Definitions

onInteractionCreatedCallback(message)

This callback handles the InteractionCreatedEvent response

Parameters:

Name	Type	Description
message	InteractionCreatedEvent	The event that is fired when an interaction has been created

onInteractionDeletedCallback(message)

This callback handles the InteractionDeleteEvent response

Parameters:

Name	Type	Description
message	InteractionDeleteEvent	The event that is fired when an interaction has been removed