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Avaya Client SDK

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Key Concepts

The Customer Interaction Utilities JavaScript SDK provides a client library allowing end users to write software that will interact with a deployed Customer Interaction Utilities system through a REST interface. The SDK exposes service interfaces via usage of a created instance AvayaCustomerInteractionUtilitiesClient class. The SDK provides access to all Customer Interaction Utilities operations available via REST.

Customer Interaction Utilities Operations

Agent Controller Services Client SDK package for JavaScript provides several operations for retrieving Omnichannel data

For example:

  • Get Operations

    • get CustomerHistory by TranscriptId
    • get UploadAttachmentsPage by WorkRequestId and InteractionId and Locale
    • Delete Operations
    • delete an email attachment by WorkRequestID, InteractionId and AttachmentId
    • cancel an email with an attachment by WorkRequestID and InteractionId
    • Key Concepts