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Cancel Avaya Co-Browsing Session Control Request
Using the SharingServices Package, Agent can cancel the initiated Avaya Co-Browsing session control request if already not granted by the customer.
To cancel the Avaya Co-Browsing session control request, you must complete the following activities.
- Register Cancel Request Avaya Co-Browsing Session Control Callbacks
- Cancel Control Request
Register Cancel Request Avaya Co-Browsing Session Control Callbacks
You must register onSuccess and onFailure callbacks. The onSuccess callback is called to report that the Agent has cancelled the
Avaya Co-Browsing Session control request.The onFailure callback is called to report a failure in cancel Avaya Co-Browsing session control request.
var onSuccess = function (data) {
// Called to report agent has cancelled
// the Co-Browsing Session control request
// Add code here to notify agent
};
var onFailure = function (error) {
// Called to report failure in cancel
// co-browsing session control request
// Add code here to notify agent
};
Cancel Control Request
Call cancelRequestControl() method to cancel the Avaya Co-Browsing Session Control request. Customer gets notification on the registered callback method "addOnCancelRequestControlCallback" at customer end.
_cbinstance.cancelRequestControl().then(onSuccess, onFailure);
