Using the SharingServices Package, the Customer can use the marker feature during active Avaya Co-Browsing session.
To enable marker feature, you must complete the following activities.
To disable marker feature, you must complete the following activities.
To set marker color, you must complete the following activities.
To clear all customer markers on the Co-Browse enabled webpage
To Hide all agent markers on the Co-Browse enabled webpage
To UnHide all agent markers on the Co-Browse enabled webpage
To Hide all customer markers on the Co-Browse enabled webpage
To UnHide all customer markers on the Co-Browse enabled webpage
Call enableMarker() method to enable the marker feature. By default the Marker feature is disabled.
_cbinstance.enableMarker();
Call disableMarker() method to disable the Marker feature.
_cbinstance.disableMarker();
To set color of marked text. The default value is red.
_cbinstance.setMarkerColor(color);
Call clearAllMarkers() method to clear all the customer markers on the marked text on the Co-Browse enabled webpage
_cbinstance.clearAllMarkers();
Note - Single click on a specific customer marker removes it from the webpage.
Call hideAllAgentMarkers() method to hide all agent markers on the Co-Browse enabled webpage.
_cbinstance.hideAllAgentMarkers();
Call unHideAllAgentMarkers() method to unhide all agent markers on the Co-Browse enabled webpage.
_cbinstance.unHideAllAgentMarkers();
Call hideAllCustomerMarkers() method to hide all customer markers on the Co-Browse enabled webpage.
_cbinstance.hideAllCustomerMarkers();
Call unHideAllCustomerMarkers() method to unhide all customer markers on the Co-Browse enabled webpage.
Note:Mouse double click for text selection to mark the selected text is not supported.
_cbinstance.unHideAllCustomerMarkers();