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Avaya Client SDK

< Back to Package Overview

Resume Avaya Co-Browsing Session

Using the SharingServices Package, the Customer can resume Avaya Co-Browsing session during active session.

To resume Avaya Co-Browsing session, you must complete the following activities.

  • Register Resume Avaya Co-Browsing Session Callbacks
  • Resume Avaya Co-Browsing Session

Register Resume Avaya Co-Browsing Session Callbacks

You must register onSuccess and onFailure callbacks. The onSuccess callback is called to report that Avaya Co-Browsing session is resumed. The onFailure callback is called to report a failure in resume Avaya Co-Browsing session. 

    var onSuccess = function (data) {
        // Called to report co-browsing
        // session is resumed
        // Add code here to notify customer
    };

    var onFailure = function (error) {
        // Called to report failure in 
        // resume co-browsing session
        // Add code here to notify customer
    };

Resume Avaya Co-Browsing Session

Call resume() method to resume Avaya Co-Browsing Session. Agent gets notification that the Customer has resumed the session. 

    _cbinstance.resume().then(onSuccess.bind(this), onFailure);