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Avaya Control Manager

Release 6.2

Avaya Contact Center Control Manager (ACCCM) Release 6.2 was made generally available in June 2011. This is NOT the latest release of ACCCM; the latest release is recommended for new development.

New In This Release

The following new features and enhancements were introduced in ACCCM Release 6.2:

  • A new contact center deployment wizard that enables non-technical users to deploy contact center environments.
  • Enhanced audit history and rollback capabilities.
  • Ability for users to personalize their administration environment and create shortcuts for quick navigation.
  • Integration with the Avaya Aura Workforce Optimizer.
  • A new connector for the Avaya Customer Experience Portal.
  • A new migration tool that enables Elite users to migrate call flows into an Avaya Aura Contact Center voice environment.
  • Enhanced installation support.