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Avaya Control Manager

Latest Release: 9.1 (July 2022)

Release 7.0

Avaya Contact Center Control Manager (CCCM) Release 7.0 was made generally available in March 2013; Service Pack 2 was issued in December 2013. This is NOT the latest release of Avaya CCCM; the latest release is recommended for new development.

Important The following end of sale and end of support dates have been announced:
  • End of sale: April 28, 2014
  • End of support: April 28, 2015
Additional information about the end of sale and end of support dates can be found here. For all new development, Avaya recommends that developers use the latest release of Avaya Control Manager.
Overview Downloads

Features in the new release

Avaya CCCM Release 7.0 introduced the following enhancements:

  • New Avaya Proactive Outreach Manager (POM) administrative portal
  • Conversation Sphere
  • Enhancement to Central License Tracker (Traffic Tracking)
  • Enhancements to Sphere (CMS/Avaya IQ data pull)
  • Add multiple ranges for dialing plan from Control Manager User Interface
  • Next Available Number
  • Notification Server
  • New Audit portal
  • New Schedule Server portal
  • Visual Org Chart Designer
  • Enhancements to Avaya Aura Contact Center Synchronizer
  • Enhancements to CMS Agent Groups
  • Enhancements to Avaya one-X Agent Central Management
  • Import/Export of draft Vectors across different Control Manager instances
  • SNMP Agent
  • List Trace Support
  • SSO & LDAP Authentication Enhancements
  • Support For Leading Zeros

Service Pack 2 introduced support for the following intersections: Avaya Aura Release 6.2 Feature Pack 2, Proactive Contact Release 5.1 and CMS 17 Linux.

Note that there have been no changes to the Avaya Control Manager Web Service API in this release. The Web Services API originally issued with Release 6.2 should continue to be used with Release 7.0.

Release history

Generally Available

End of Support Aug 2023 (view notice)

End of Support May 2021 (view notice)

End of Support Feb 2019 (view notice)

End of Support Apr 2015 (view notice)

End of Support Jun 2014 (view notice)

Release Information Web Services